Director, UX

| Seattle
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We are one of the main reasons it’s possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers, and we are now the world’s leading business-texting software and API provider. More than 35,000 companies use us to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. Intuitive cloud-based software, an enterprise-grade API and direct network connectivity mean businesses can use any computer or mobile device to securely and reliably reach their customers, every time.

Our strong venture backing allows us to aggressively invest in our product, technology and team; we’ve received nearly $100 million in funding from the likes of Goldman Sachs, M12 (Microsoft Ventures) and OpenView. We are consistently ranked one of Washington’s fastest-growing workplaces, and were voted the 6th best place to work in the state by Seattle Business magazine and The Puget Sound Business Journal in 2019.

Every day we work to uphold our core DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. We know that we’ll build better products if we have a diverse and inspired team that’s encouraged to make mistakes and experiment.

If you want to be part of a team where you’re supported and empowered to change the way the world communicates, then we’d love to hear from you.

How this role makes an impact:

This role will be instrumental in defining the messaging and business communication experience for Zipwhip’s platform and SaaS applications. This is a senior role reporting to the Chief Product Officer and will be responsible for crafting an experience framework applicable to a wide swath of industries, segments and personas. Your team will guide the engineering and product groups to deliver solutions that are efficient, productive and aesthetically pleasing for both consumers and business users across mobile, desktop and web platforms. A key part of your job will be to use data and research to forecast and measure the impact of your team’s work and correlate it back to the business performance of Zipwhip as well as its customers.

What you’ll be working on:

  • Lead, inspire and mentor UX team with user-centered, research-supported and business-driven execution. While you will drive planning, prioritizing and oversight of projects, you also need to be hands-on and drive some projects yourself and ensure overall quality, delivery and impact.
  • Collaborate with product, engineering and customer teams as well as key stakeholders. You will create buy-in by crafting and articulating a vision and unified framework for user experience across these stakeholders and customer segments.
  • Drive data informed trade-offs such as user-driven vs. implementation-constrained and feature vs. platform. You will forecast and measure the impact of designed solutions to determine their efficiency, effectiveness and cost-benefit ratio.
  • Decode vague priorities, manage conflicting tasks and provide the day-to-day block/tackle leadership. You have the gravitas to present concepts, justification, challenges and business outcomes to internal C-level audience and customer executives.
  • Accept accountability for getting results and creating business value. You must have the conviction to stand up for the user/customer while balancing needs of the business and if necessary, challenge stakeholders to clarify need and maintain focus.

The skills you’ll need:

  • Degree in graphic design, interaction design or multimedia.
  • Strong concepting skills and the ability to create emotional and differentiated storytelling in support of a brand while driving towards a specific goal.
  • 10+ years prior experience in UX and creative for enterprise applications, web and mobile design in many varied industries, decision-maker and end-user personas with at least 5 years prior experience building, mentoring and managing a diverse team of at least a team of 5+.
  • Demonstrated track record for co-developing successful product strategy and vision working directly with business executives and product leaders.
  • Ability to craft and evangelize new collaboration methods to create consensus across all levels within different organizations with specific attention to results and delivery timelines.
  • Thrive despite ambiguity, turning it into energy, clarity and actionable work items for the team.
  • Excellent public speaking, pitching skills and standards of communication especially to an executive persona and to customers.

Why Zipwhip?

  • Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal.
  • Consistently ranked one of Washington’s fastest-growing companies by Deloitte.
  • Competitive salary and stock options.
  • Full benefits package including parental leave, 401k, flexible remote work, generous PTO.
  • Health benefits including paid maternity and paternity leave, medical, vision, disability and life insurance.
  • Free on-site weekly (remote currently) yoga and meditation classes.
  • A brand new office on Elliott Bay with easy beachfront park access While we are all remote now due to COVID-19 we have a beautiful office space ready to go when offices open back up.
  • Stipend for transportation and cell phone usage.
  • A culture of transparency and open communication, including a catered weekly lunch meeting hosted by our CEO.
  • Values-based leadership and a commitment to building diversity and inclusion.

We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law.

We are an E-verify participating employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

An Insider's view of Zipwhip

What are some social events your company does?

Every Friday we do something called Gourmet Lunch Friday, or "GLF" as we call it, where we get lunch catered by local chefs and the whole company comes together to eat lunch. This is also a time to go over weekly updates about product, engineering, and sales.

Jenna

Talent Manager

What are Zipwhip Perks + Benefits

Zipwhip Benefits Overview

Flexible PTO policy in addition to 11 other standard holidays
About 8 days of paid sick leave per year
Medical, dental, and vision benefits
401K (matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do)
Parking or transportation subsidy of $75/month
Cell phone stipend of $20/month
Gourmet Lunch Fridays (catered lunch every Friday)
Free drinks and snacks in the office space
Subsidized breakfast and lunch in cafeteria
Discounted fitness center near the office, and free fitness classes in the office

Culture
Volunteer in local community
Zipwhip participates in local volunteer activities such as the Big Climb -Leukemia & Lymphoma Society, Backpack Bridgade, and PAWS.
Friends outside of work
Eat lunch together
Intracompany committees
Zipwhip has culture and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our volunteer programs.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Zipwhip provides employees a subsided gym membership program at a gym near the office for $20/ month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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