Company Description

Accolade at a Glance  

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

Job Description

The Graphic Design Specialist, Member Engagement reporting to Sr. Manager, Program Design & Engagement is responsible for supporting all design needs for Accolade’s member engagement initiatives. This includes designing for diverse formats and channels, including print, web-based and digital communications. The Graphic Designer, Member Engagement will have the opportunity to work on high-impact, multi-channel member engagement programs; their responsibilities will span from production design of various programs to leading visual identity for Accolade’s member brand.

A day in the life…

· Produce a high volume of visually compelling e-mails, direct mailers, brochures, posters, web banners/graphics, and other communications, primarily using current templates.

· Ensure that all designs carry through all Accolade visual elements.

· Partner with other members of the member engagement team to test and optimize visual display (e.g. pre-testing, A/B testing, and rapid iteration).

· Manage external print vendors, including cost estimates, production specifications and color/image proofing.

· Work closely with the engineering team to trouble-shoot any design issues as assets are translated from design to being built in implementation platforms.

· Collaborate with member engagement team to ensure continual process improvement in the development and execution of member engagement programs.

· Partner with and assist member engagement team in the implementation of programs, including email, phone and in-person communications with customers

Qualifications

· Bachelor's degree in design or related field

· 1-2 years of experience in a graphic design role in an in-house or agency setting

· Fluidity with both Mac & PC

· Advanced proficiency in Adobe CS5 or higher (particularly InDesign, XD, Photoshop & Illustrator)

· Expert in Microsoft Office Suite; familiarity with Keynote

· Able to create compelling digital and print materials, including emails, direct mail/postcards, posters, and infographics

· Excellent communications skills (written and oral)

· Representative portfolio will be required for review

· A team player – Capable of working effectively with individuals throughout the organization

· Highly creative – Able to translate complex concepts into simple graphics and visuals

· Self-directed – Able to operate under pressure and manage multiple projects under deadlines

· High-energy, can-do attitude – Thrive in a dynamic and fast-paced environment

· Flexible – willing to support the team on projects and initiatives outside of core design responsibilities (e.g. assisting with implementation of member engagement programs with customers)

· Knowledge of Flash/animation/motion graphics, Web design, is a plus

· Experience with the printing process/able to manage print vendors, is a plus

· Interest in healthcare is a plus

Additional Information

What is important to us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
 

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives
is what we do. Even when it’s hard, we do the right thing
for the right reasons.

We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different
backgrounds and experiences enable us to solve tough
problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work
or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down
barriers or take calculated risks to change the world, one
person at a time.

All your information will be kept confidential according to EEO guidelines.