#LI-CB1

The Role

As an Outreach Instructional Designer you will help lead our customers to success by providing world-class educational material. Our Customer Education team provides vital Product and Change Management education, allowing our customers to succeed. Internally, the Instructional Designer's impact will be felt company-wide through reducing support tickets and customer calls, and increasing customer love. It’s a lot to ask, but the team member we choose will work tirelessly with our teams and clients to solve problems, think strategically, and create amazing training material.

About the Team

The Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows. We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly and improve the way they work.

Your Daily Adventures Will Include

• Collaborate with internal Product, Success, and Marketing teams to determine key needs and areas of focus for education content
• Work with go-to-market teams to capture latest functionality releases for internal enablement and external education
• Provide feedback on intuitive actions to improve UX
• Occasionally review requests from customers to understand their unique training needs
• Design performance-based, measurable assessments which directly align to learning objectives
• Create training assets and supporting resources including videos, job aids, assessments, and other collateral
• Managing and administering the Learning Management System (LMS) and other learning systems
• Training and supporting teams in the use of the LMS and other learning systems
• Upload and test courses in the LMS
• Recommending future improvements to educational content management, workflow processes, and user experience
• Creating, deploying, and analyzing learning evaluations
• Function as a subject matter expert by understanding core product functionality, and improve deliverability timelines by reducing review bottlenecks
• Actively and continuously learn about product functionality, workflows, and Best Practices 
• Maintain working knowledge of customers’ different personas and use cases
• Continuously provide perspective on the problems customers face, and how to translate customer and support requests into learning actions

Basic Qualifications

• 1-3 years experience working at a fast paced Software-as-a-Service (SaaS) company
• Experience in Customer Success, Education/Enablement, and/or Professional Services in a start-up/software company
• Experience working with modern Learning Management Systems
• Experience delivering content and presenting to an audience

Preferred Qualifications

• You want to work on a product that has traction at a company that is already crushing it, and you want to be the person who takes a customer experience that is already pretty good, and makes it completely amazing
• Genuine passion for making other people successful, both our customers and your fellow teammates, comes naturally for you
• Unrelenting curiosity can be described as one of your best assets
• Be obsessed with the learner’s experience and applying best practices in adult learning to your design
• Delivering value quickly to the customer is at the top of your list and you take a highly iterative approach to your design
• Responsibility to identify, create, and incorporate the most effective and innovative practices in the learning industry is the kind of responsibility under which you thrive

Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen