Chewy
We're on a quest to help people connect through pets.

Instructional Designer at Chewy

| Bellevue
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Our Opportunity:

Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on redefining how vets and pet parents care for their pets and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our Practice Hub platform, that make it easier to keep pets of all shapes and sizes leading healthy, happy lives.  

As part of this mission, Chewy Health is currently seeking an experienced individual for our Instructional Designer, Training position to join our Healthcare Services team. This individual will work closely with the Clinic Sales, Clinic Enrollment, Customer Success, and other key stakeholder teams inside Chewy to understand training needs and define, build, and execute Chewy Health's internal and clinic-facing training.


What You'll Do:

  • Develop training strategy, curriculum, and content for internal and external users of program
  • Align external clinic training as part of the onboarding process
  • Build, coordinate, and lead training sessions with Customer Service (FL/Dallas), Pharmacy Techs (KY) and other internal stakeholders
  • Maintain program User Guides and other instructional material
  • Develop Quick Tip videos to be integrated into the Practice Hub and future program user experiences
  • Evaluate options for training compliance (e.g., certification program, gamification, etc.)
  • Build and execute internal program demo badges (e.g., compounding, vet diet, etc.)
  • Gather ongoing feedback as part of training sessions and partner with internal stakeholders to evolve the training strategy as new challenges and opportunities present 

What You'll Need:

  • Undergraduate degree in Business, Marketing, Communications, Finance, or a related discipline
  • Minimum of 5 years of experience related to Learning and Development, Instructional Design and/or hands on Training
  • Demonstrated ability to work cross-functionally and collaborate effectively with internal, partner, and customer teams
  • Proven ability to identify process improvement opportunities and quantify associated benefits; ability to manage multiple projects simultaneously while working with customers and partners remotely or in person 
  • Data driven with analytical background; comfortable pulling data
  • Strong oral and written communication skills
  • Strong customer/client relationship building skills
  • Track record of delivering results in a fast-paced environment
  • Demonstrated ability to collaborate effectively with internal, partner, and customer teams
  • Position may require travel

Bonus:

  • Experience in veterinary or medical industry
  • Training in a SaaS environment
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Black Team Members @Chewy LGBTQ+ @Chewy Women @Chewy Military/Vets @Chewy
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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