Lead UX Designer

| Remote
Sorry, this job was removed at 4:08 a.m. (PST) on Friday, March 19, 2021
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

We are one of the main reasons it’s possible to text with a business today. Zipwhip was the first company to enable texting on existing business phone numbers, and we are now the world’s leading business-texting software and API provider. More than 35,000 companies use us to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. Intuitive cloud-based software, an enterprise-grade API and direct network connectivity mean businesses can use any computer or mobile device to securely and reliably reach their customers, every time.  

Our strong venture backing allows us to aggressively invest in our product, technology and team; we’ve received nearly $100 million in funding from the likes of Goldman Sachs, M12 (Microsoft Ventures) and OpenView. We are consistently ranked one of Washington’s fastest-growing workplaces, and were voted the 6th best place to work in the state by Seattle Business magazine and The Puget Sound Business Journal in 2019.  

Every day we work to uphold our core DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. We know that we’ll build better products if we have a diverse and inspired team that’s encouraged to make mistakes and experiment.  

If you want to be part of a team where you’re supported and empowered to change the way the world communicates, then we’d love to hear from you. 

 

How this role makes an impact:  

The Lead UX Designer is responsible for understanding the needs of the user and business then translating them into design scalable, high-quality design solutions. As a Lead UX Designer, you will establish Zipwhip’s overall design principles and translate them into our design system through a user focused, iterative process. You will guide web and mobile projects through the UX design process from start-to-finish. You must have a strong eye towards the holistic customer journey and human-centered design principles enabling you to capture all interactions, edge-cases, and the various states of these experiences using user flows storyboards, wireframes, and prototypes. You will drive human-centered design processes through user testing with prototypes you’ve created and iterate based on the findings. You should be comfortable with an agile approach to design and be comfortable with rapid iteration. Besides Product Managers, you’ll work closely with a team of developers and other UX Designers.


What you’ll be working on: 

  • Identify problems and solve them through design. Utilize design thinking, user research, and business strategy to help drive the best design solutions for our customer needs. 
  • Establish Design Principles and a Design System that enables Zipwhip to create scalable and predictable experiences across our platform.
  • Collaborating and championing the user across the organization, partnering with Product Management to identify and execute on strategic initiatives.
  • Visualize your research by creating customer journeys, user scenarios, and wireframes based on requirements from our customers and communicate UX findings clearly to relevant teams.
  • Create detailed mockups and prototypes for user testing with end users and visual specs to handoff to development team.
  • Quickly iterate and offer versions based on design critique from peers or from learnings found in user testing or feature response.
  • Demonstrate excellent verbal and visual communication and presentation skills and articulate a point of view.


The skills you’ll need:

  • 8+ years of relevant work experience as Sr. UX Designer, Lead Designer and/or Principal Designer
  • Direct experience working at a software product company as a member of agile teams, building, iterating, and launching great software products
  • Experience driving human centered design through an iterative data driven design process
  • Understanding of design systems, as well as experience leveraging and contributing to and creating design systems
  • Proficiency with industry-standard design and prototyping tools (e.g. Axure, Invision, Sketch, etc.)
  • Experience building prototypes to communicate design concepts to users and project partners
  • Experience in a fast-paced, iterative development environment using agile methodologies

 Why Zipwhip 

  • Ranked the #6 best workplace in Washington in 2019 from Seattle Business magazine and The Puget Sound Business Journal  
  • Consistently ranked one of Washington’s fastest-growing companies by Deloitte  
  • Competitive compensation and stock options 
  • Full benefits package including parental leave, 401k match, flexible remote work, generous PTO 
  • Health benefits including paid maternity and paternity leave, medical, vision, disability and life insurance  
  • Dedication to employee wellbeing: free on-site (virtual currently) weekly yoga and meditation classes and other wellness offerings 
  • Values-based leadership and a commitment to diversity and inclusion 
  • A brand new office on Elliott Bay with easy beachfront park access  (we can’t wait to get back to our office post COVID though have remote work options) 
  • Stipend for transportation (when commuting) and cell phone usage  
  • A culture of transparency and open communication, including a catered weekly lunch (when in office) meeting hosted by our CEO  

 

We are an equal opportunity employer and we value diversity of all kinds. We prohibit discrimination against any applicant or employee based on any legally recognized basis. This includes, but isn’t limited to, race, color, national origin or ancestry, citizenship status, creed, religion, gender identity or expression, sexual orientation, pregnancy, marital status, age, veteran status, disability or any other status protected by federal, state or local law.  

 

We are an E-verify participating employer. 

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ZipwhipFind similar jobs