Learning Experience Designer at Skilljar

| Seattle
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Skilljar is seeking a Learning Experience Designer to join our fast-growing team. This individual has the unique opportunity to develop best-in-class content for Skilljar’s customer base and the industry at large. You’ll be designing curriculum and creating high-quality, reusable content for customer onboarding, advanced learning paths and certifications, all while showcasing the industry’s best education and design principles. We aim to create the leading customer education program to complement Skilljar’s leading customer training platform.

We’re looking for a creative and organized Learning Experience Designer with a successful track record ideating, designing, and developing content. You will work closely with sales, marketing, customer success, and product in a fast-moving B2B SaaS environment. The successful candidate will have customer empathy, an understanding of customer outcomes and a thirst for learning new things and teaching them to others. In addition to top-notch customer-facing and instructional design skills, you will also provide insightful product feedback and input to our Product team.

We're lucky to have great training professionals amongst our customer base. To respect our relationships with our customers, we discourage our direct customers from applying.

Responsibilities
  • Collaborate with Product Marketing, Customer Success and other key stakeholders to assess learner needs and develop curriculum accordingly.
  • Design and develop high-quality written, video, and interactive content for self-service and instructor-led delivery.
  • Determine innovative content strategies to educate customers on the most effective ways to implement and launch Skilljar.
  • Refresh content to ensure that it remains relevant for customers as Skilljar evolves its product to change the way companies think about customer education.
  • Test content early and often, with a bias toward action and learning.
  • Ensure customer training complements our knowledge base and technical documentation.
  • Design and build in-product education and support experiences that help customers become successful with Skilljar in their first 90 days. 
  • Design and manage certifications and other assessments.
  • Measure outcomes to business objectives, and adjust the program to ensure those outcomes are being realized.
  • Work cross-functionally to execute on a branded, best-in-class learner experience. 
  • Assisting with other learning initiatives, as needed.
Requirements
  • At least 2 years of experience working in a fast-paced technology environment, ideally enterprise software and/or B2B SaaS.
  • At least 3 years of experience in a training function, ideally in customer-facing education.
  • Proven skills with a variety of eLearning content creation tools, such as Camtasia and SCORM authoring software.
  • Proven experience with successful on-demand and instructor-led training programs.
  • Demonstrated success in using data and metrics to validate assumptions, recommendations and drive lasting positive operational changes and improvements.
  • Highly self­-directed and comfortable in a small, unstructured environment with ambiguous and rapidly changing market feedback.
  • Strong sense of urgency in driving projects to completion.
  • Startup experience a major plus.
  • A collaborative team player with excellent verbal and written communication skills.
  • US work authorization and criminal background check are required.
The Company
Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the Customer Education Platform of choice for mid to large-sized enterprises. Trusted by leading global enterprise organizations like Cisco and Verizon, Skilljar’s SaaS platform empowers Customer Training and Enablement teams to successfully onboard, engage, and retain customers and increase product adoption throughout the customer journey. We are a team of bright, passionate Skillets with Amazon roots and startup drive. Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place to be (come check out our 3-D laser printer). Apply to join us!
 
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
 
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.
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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM

Location

Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place!

An Insider's view of Skilljar

What’s the vibe like in the office?

I'd say our vibe is something along the lines of: "Work hard and ensure we have a little fun while we do it." I like to use humor to reduce stress in high-pressure situations (quarter-end) and focus on enabling our GTM teams to be so confident and passionate about what we do that the day to day becomes fun.

Ray

VP of Sales

What projects are you most excited about?

I’m most excited about evolving our platform from Heroku onto AWS and giving us more control over our app (and cost savings).

We get to tackle the challenges of deploying software (build, test, deploy, monitor, etc.), and it’s a cool (and challenging) opportunity to introduce fundamental changes in our infra while continuing to support our devs.

Amanda

DevOps Engineer

How does the company support your career growth?

The biggest way that Skilljar supports my career growth is in providing me with the flexibility and trust to take on new projects. My managers and the leadership team give me a lot of control over my job and how I want to grow. I have learned and grown more in my short time here than I have been able to in the last few years in my previous roles.

Simone

Recruiter

What is your vision for the company?

Our Co-founders started Skilljar to help companies drive customer outcomes through education. We’re driven by the belief that access to learning can unlock human potential, and that training is vital in ensuring the latest innovation is embraced and adopted. This vision resonates deeply with our team, and we’re passionate about bringing it to life.

Aashish

VP of Marketing

What's the biggest problem your team is solving?

The biggest problem my team is solving is how to scale the company. We have a solid foundation already. However, as we grow, we're choosing systems and processes to position us for growth. It is challenging and exciting to be a part of this process. It's rewarding to see our impact on other teams and the long-term benefit to the whole company.

Scott

Financial Analyst

What are Skilljar Perks + Benefits

Skilljar Benefits Overview

At Skilljar, we value our employees' wellness. As a result, we strive to provide a great set of benefits. Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance! We also cover 50% of premiums for dependents you add to our plans.

Our extensive perks and benefits include:
Medical
Dental
Vision
Long and short-term disability
Life insurance
Flexible Time Off
401(k) Retirement Savings
Employee stock options
Discounted ORCA pass, only $20/month
Employee Assistance Program (EAP)
Kitchens stocked with your favorite snacks and drinks
A catered Lunch and Learn each week
Great events - weekly happy hour, summer & winter Parties, trivia/game nights, and more!

Culture
Eat lunch together
Daily stand up
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Company catered lunch and employee-led, weekly lunch and learn meetings
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