Manager, User Research at Discovery Direct-to-Consumer

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Description: 

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

Job Summary

 

About Discovery

Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel. Available in 220 countries and territories and 50 languages, Discovery reaches viewers on all screens and services, from free-to-air and pay-TV channels, to digital products and streaming services, to social and mobile-first content and formats. Discovery delivers over 8,000 hours of original programming each year.

 

About Us

Discovery's Digital group is a well-funded start-up within Discovery Inc. We are fast, nimble, and have fun developing new, innovative, and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we continuously leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to not only entertain, but improve the lives of our customers.


Position Summary

We are hiring a Sr Manager, User Research to support the Digital and Direct-to-Consumer business for Magnolia, a joint venture partnership between Discovery, Inc. and Chip and Jo Gaines. This Sr Manager, User Research will help shape the strategy of our User Experience research practice and will contribute to bringing customer insights into every phase of the product development process, ensuring we have the customer data and insights we need to design and build experiences that delight users. This position will work directly with our product design, product management and content teams and our users to better understand user interactions and behaviors across mobile, tablets, web, connected TVs, voice and other emerging technologies. As the Sr Manager, User Research you will combine the inspiration of the Magnolia brand with a data-driven approach to help bring to life compelling experiences that delight Magnolia fans and increase engagement.

Responsibilities

• Develop a deep understanding of our user research vision and roadmap, execute research priorities and contribute to delivering compelling product experiences to fans of Magnolia.

• Collaborate across teams and functions to communicate results and recommendations and advocate on behalf of our customers - including product, design, engineering, data science, content and marketing leaders.

• Work closely with design and product management teams to execute research opportunities in a fast-paced, rapidly changing environment.

• Create a deep understanding and empathy for our target customers through field research, surveys, personas, lab studies, and other methods (existing or invented) that you identify to be most effective.

• Synthesize and communicate research findings and insights to inform actionable decisions to different stakeholders.

• Follow up with advocacy to build empathy for our users throughout the organization.

• Build and maintain research plans and help build shared understanding around research priorities.

• Help identify the best method or mix of methods based on research questions, timeline and resourcing.

• Drive best practices and identify enhancements to our user research and testing processes and methodologies.

 

An ideal candidate will be excited about the Magnolia brand and what Chip and Jo Gaines’s vision can deliver for customers. They will have a successful track record of user experience research and proven experience leading customer-facing projects and bring relevant insights in technology. They will be a creative problem-solver with insatiable curiosity that teams love to work with because they inspire their team members. They build trust with people from all areas of the business and have a proven track record of delivering research insights informing products that customers love. They take end-to-end ownership and consistently deliver results in a fast-paced environment.

Requirements

Basic Qualifications

• 5+ years conducting user research and testing in a software development setting

• A strong portfolio demonstrating past work experience and deliverables in user experience research and testing (e.g. study plans, reports, presentations and data visualizations)

• End-to-end experience with all aspects of user research (i.e. study design, recruiting, moderation, analysis, reporting)

• Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis.

• BS degree in Human Factors, Human Centered Design, Cognitive Psychology, Cognitive Science or similar

• Must have the legal right to work in the United States


Preferred Qualifications

• Excellent understanding of the software, design and product development cycle

• Experience working in a software development environment within a highly entrepreneurial environment

• Strong communication and storytelling skills with an ability to convey complex concepts clearly and persuasively across different audiences

• Great organizational skills with an ability to balance multiple priorities and consistently deliver results

• Adept at working cross functionally across teams including product, product design and engineering

• Ability to understand, analyze and interpret complicated data

• Passion for translating data into actionable insights to improve the customer experience

• Ability to manage ambiguity, work autonomously, and multi-task in an agile and fast-paced environment

• Team player and relationship builder

• Experience in multimodal systems design research

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

EEO is the Law
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If you are an individual with a disability and need an accommodation during the application process, please send an email request to [email protected]

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Technology we use

  • Engineering
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

10401 NE 8th Street, Bellevue, WA 98004
Inside Look at Discovery Digital's Engineering Team
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What are Discovery Direct-to-Consumer Perks + Benefits

Culture
Volunteer in local community
Annual Impact Day where the office volunteers together. Opportunities to volunteer through People Portal. New Hires are given $25 to donate to cause of their choice. Discovery offers matching programs
Partners with Nonprofits
RISE, Turn Up Fight Hunger, Adopt a Family, Oceana, Discovery Project CAT, Give a Little TLC, Inspire a Difference, Building a Difference, Talent Unlimited.
Friends outside of work
Eat lunch together
Intracompany committees
Discovery Women's Network, ableDisability, Multicultural Alliance, Discovery PriDe, Parents at Discovery, Discovery GreenD, Generation D, Discovery Veteran's Association.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Discovery Women's Network, ableDisability, Multicultural Alliance, Discovery PriDe, Generation D, Discovery Veteran's Association.
Hiring Practices that Promote Diversity
Diverse slate required for leadership roles.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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