Warner Bros. Discovery
Bellevue, WA
Hybrid

Manager, User Research

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Description: 

Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.

In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.

Job Summary

 

 

 

About Discovery

Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel. Available in 220 countries and territories and 50 languages, Discovery reaches viewers on all screens and services, from free-to-air and pay-TV channels, to digital products and streaming services, to social and mobile-first content and formats. Discovery delivers over 8,000 hours of original programming each year.

 

About Us

Discovery's Digital group is a well-funded start-up within Discovery Inc. We are fast, nimble, and have fun developing new, innovative, and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we continuously leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to not only entertain, but improve the lives of our customers.

 



Position Summary

We are hiring a Manager, User Research to support the Digital and Direct-to-Consumer business for Magnolia, a joint venture partnership between Discovery, Inc. and Chip and Jo Gaines. The Manager, User Research will help support and execute the strategy of our User Experience research practice and will contribute to bringing customer insights into every phase of the product development process, ensuring we have the customer data and insights we need to design and build experiences that delight users. Under the direction of the VP, Product Design and User Experience, this position will work directly with our product design, product management and content teams and our users to better understand user interactions and behaviors across mobile, tablets, web, connected TVs, voice and other emerging technologies. As the Manager, User Research you will combine the inspiration of the Magnolia brand with a data-driven approach to help bring to life compelling experiences that delight Magnolia fans and increase engagement.

Responsibilities

• Develop a deep understanding of our user research vision and roadmap, execute research priorities and contribute to delivering compelling product experiences to fans of Magnolia.

• Collaborate across teams and functions to communicate results and recommendations and advocate on behalf of our customers - including product, design, engineering, data science, content and marketing leaders.

• Work closely with design and product management teams to execute research opportunities in a fast-paced, rapidly changing environment.

• Create a deep understanding and empathy for our target customers through field research, surveys, personas, lab studies, and other methods (existing or invented) that you identify to be most effective.

• Synthesize and communicate research findings and insights to inform actionable decisions to different stakeholders.

• Follow up with advocacy to build empathy for our users throughout the organization.

• Build and maintain research plans and help build shared understanding around research priorities.

• Help identify the best method or mix of methods based on research questions, timeline and resourcing.

• Drive best practices and identify enhancements to our user research and testing processes and methodologies.


 

An ideal candidate will be excited about the Magnolia brand and what Chip and Jo Gaines’s vision can deliver for customers. They will have a successful track record of user experience research and proven experience leading customer-facing projects and bring relevant insights in technology. They will be a creative problem-solver with insatiable curiosity that teams love to work with because they inspire their team members. They build trust with people from all areas of the business and have a proven track record of delivering research insights informing products that customers love. They take end-to-end ownership and consistently deliver results in a fast-paced environment.

Requirements

• 3+ years conducting user research and testing in a software development setting

• A strong portfolio demonstrating past work experience and deliverables in user experience research and testing (e.g. study plans, reports, presentations and data visualizations)

• End-to-end experience with all aspects of user research (i.e. study design, recruiting, moderation, analysis, reporting)

• Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis.

• BS degree in Human Factors, Human Centered Design, Cognitive Psychology, Cognitive Science or similar

• Must have the legal right to work in the United States

 

Preferred Qualifications

• Excellent understanding of the software, design and product development cycle

• Experience working in a software development environment within a highly entrepreneurial environment

• Strong communication and storytelling skills with an ability to convey complex concepts clearly and persuasively across different audiences

• Great organizational skills with an ability to balance multiple priorities and consistently deliver results

• Adept at working cross functionally across teams including product, product design and engineering

• Ability to understand, analyze and interpret complicated data

• Passion for translating data into actionable insights to improve the customer experience

• Ability to manage ambiguity, work autonomously, and multi-task in an agile and fast-paced environment

• Team player and relationship builder

• Experience in multimodal systems design research

Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.

EEO is the Law

Pay Transparency Policy Statement

California Job Applicant Privacy Policy


If you are an individual with a disability and need an accommodation during the application process, please send an email request to [email protected].

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What are Warner Bros. Discovery Perks + Benefits

Warner Bros. Discovery Benefits Overview

Warner Bros Discovery offers a comprehensive set of benefits and perks to support employees in their personal and professional lives. Some program highlights include:

• Local medical, dental, and vision programs in many countries around the world.
• On-site wellness and fitness centers across several of our office locations.
• Family support programs. In the U.S., additional services include on-site childcare in certain offices, backup childcare services, family caregiver leave, adoption, surrogacy, and cryopreservation assistance, and more.
• Tools and resources to support the mental wellbeing of our employees and their dependents, including mental health counselors and 24/7 access to free, confidential support through our Employee Assistance Program administrators.
• Products and services to support financial wellbeing including financial planning tools, and a 401(k) savings plan in the U.S.
• Flexible work arrangements around the globe, allowing employees to better balance work and personal commitments.
• Global learning, leadership & organization programs to inspire, equip, and empower our people to thrive. These programs and resources are accessible to everyone at whatever stage they are in their career.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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