LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are. 

 We are an innovative, intent-driven company that believes in building the future, even our own tools, and we are looking for growth minded, unconventional thinkers to join the team. 

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

Principle UX designer, Maven for Consumers:

Do you want to be part of a brand new product team trying to change the world? Join us to build breakthrough conversational consumer experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization. 

 In this role you will:

• User experience design (interaction and visual design) and/or conversational experience design, and Interactive design prototyping
• Highly technical concepts and close collaboration with a highly technical audience
• Developing and conducting user research studies, synthesis of feedback, and design of inspiring solutions based on customer insights.
• Creation of interaction, visual and motion design documents and prototypes including user scenarios, task flows, conceptual models, storyboards, wireframes, motion studies, visual style guidelines competitor analysis, and heuristic analysis
• Defining and guiding the creation of a design language
• Creating and defining UI pattern libraries and interaction guidelines
• Development processes and methodologies including agile

 Your qualifications are: 

• Collaborate and work cross-functionally with design, program, and engineering teams from design concept to design solution, setting UX guidelines, creating assets, and aiding in bug fixes to ensure bar-raising quality all the way to market. 
• Create the vision for developing, communicating, and implementing the user experience and associated UI framework and assets on a range of products; follow through with the processes and tactics to fulfill the vision
• Use various inputs to identify and define exciting new concepts, opportunities, and customer problems.
• Oversee close coordination with the product management team to develop a shared vision of a product and then lead a process to define the experience and design to deliver on the product’s objectives
• Create pattern libraries, templates, and tools for a variety of users on our platform

Work strategically with other executives and team members across the organization.

• Envision, design and communicate inspiring concepts and concrete solutions for Conversation Design experiences for a variety of platforms (speech, text, visuals and combinations of these), based on deep understanding of customers
• Lead by example and guide people and teams to design and create, sketch or build scenarios, storyboards, flows, information architecture diagrams, wireframes, prototypes and other artifacts to effectively communicate a design vision, concepts, and detailed design solutions
• Collaborate closely with leadership of the team to plan, define objectives, success criteria
• Develop comprehensive plans to drive strategic user research and effectively collect and use customer feedback to improve the user experience of our products and platform
• Plan and facilitate creative design and product planning sessions
• Explore and define methods to ensure design quality and efficiency
• Explore and define new UX models, patterns and guidelines
• Share design vision and solutions with stakeholders, including sr leadership

 What you need for success:

• Bachelor's Degree required. Degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience.
• 12+ years professional experience as an interactive designer / user experience designer; experience in human computer interaction.
• Proven work experience as a UX/UI Designer of commerce mobile apps
• A portfolio demonstrating your process and expertise in designing (and delivering) delightful products and experiences targeted to a professional audience
• Experience in data-driven analytics capabilities and an understanding of current speech and language technologies. Experience shipping consumer products.
• Experience working across teams to synthesize feedback and input from product management, engineering, and marketing.
• Experience presenting to and influencing senior management.

 Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. You’ll have great benefits plus flexible time off and free lunch on Fridays. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

 At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

 All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.