Principal UX Researcher

| Seattle
Who we are:
Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love. 
We're headquartered in downtown Seattle. We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. Our Senior Leadership team has been recognized by Forbes, Seattle Business, and Geekwire. For the past three years we have been nominated as one of Seattle's "Best Places to Work" by Seattle Business Magazine, and celebrated awards in 2016 and 2017 by Seattle Met magazine and the Puget Sound Business Journal. We're also the recipient of World’s Most Dog-Friendly Offices in 2016 by Inc.com. Needless to say (but we're going to say it anyway)—we love dogs, and we wouldn't dream of going to work without them by our sides.
What we’re looking for:
We’re hiring a versatile, highly experienced UX Researcher to redefine and lead the User Research program at Rover. As part of the larger User Experience team at Rover, you'll be responsible for defining the core and emerging pet business line customer experiences. An experience rooted in trust; both online and offline. The team focuses efforts on creating and fostering meaningful relationships between pet owners and pet providers.
As our lead researcher, you will be responsible for defining, leading, and managing research efforts to improve the holistic Rover customer experience. You have a passion for mentoring other researchers/designers, and evangelizing the role of user research and qualitative customer data within the company. Your research learnings will empower product teams with rich actionable insights for every step of the product development lifecycle and help determine future direction for the company.

Your Responsibilities:

  • Conduct formative and evaluative product research across the product lifecycle.
  • Be scrappy and comfortable getting the answers you need without a lab.
  • Conduct qualitative research: usability testing, concept testing, ethnography/contextual inquiry, observation, in-depth interviews.
  • Conduct VoC research: surveys/questionnaires, feedback forums, customer support contacts, focus groups, etc.
  • Highlight user insights and behavior trends.
  • Conduct conversation and ZD ticket analysis to understand the “why” of issues identified in the product.
  • Synthesize research to identify product use cases and user types.
  • Influence product direction and strategy using actionable research insights.
  • Create narratives to frame problems and highlight ROI of potential solutions.
  • Help shape the long term vision and experience of the platform.
  • Build and scale an internal knowledge share to help us stay connected to our users.
  • Mentor and develop other researchers and designers at Rover.

Your Qualifications:

  • Bachelors or Masters in Human-Computer Interaction, Human Centered Design, Psychology, Information Science, or equivalent.
  • 8+ years of industry UX Researcher, Analyst, or similar role experience demonstrated in a portfolio of projects.
  • Experience managing projects involving cross-functional teams.
  • Proven record of having successfully influenced product direction and strategy using actionable insights synthesized from research learnings.
  • Expert knowledge of multi-method research methodologies that span the product development life cycle from concept to launch such as lab studies, field research, iterative prototype testing, and surveys/questionnaires.
  • Extensive experience with research design and statistical analysis including issues related to hypothesis testing – in particular, sample size evaluation and confidence in results.
  • Demonstrated thought leadership in the field of UX research.

Bonus Skills:

  • Experience working in the context of a two-sided marketplace.
  • Mastery of survey tools (e.g. SurveyMonkey, Qualaroo) and familiarity with analytics languages (e.g. SQL).
  • Experience leading or managing user researchers

Benefits of Working at Rover.com:

  • Competitive compensation 
  • 401k
  • Stock options
  • 4 weeks paid time off
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Doggy benefits, including $1,000 toward adopting your first dog
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
  • Free catered lunches semi-monthly
  • Regular team activities, including happy hours, snow tubing, game nights, and more
  • 50 free dog walks a year

This position is based at Rover HQ in Downtown Seattle.
Competitive salary & benefits depending on experience.
Candidates must be eligible to work in the US.

Read Full Job Description

Location

2101 4th Avenue, Seattle, WA 98121

What are Rover Perks + Benefits

Rover Benefits Overview

Working at Rover has a lot of benefits—and office puppies are just the start. From our home in the heart of downtown Seattle, we’ve built a close-knit team of developers, analysts, marketers, and customer support representatives, and we’re committed to growth, health, and joy across our community.

Dogs
We’ll provide $1000 to help you adopt or foster a dog. And whenever you need to get away, we’ll help cover your dog’s staycation with a Rover sitter.

Health & Welfare
Taking care of yourself and your health comes first. We offer a competitive benefits package that includes medical, dental, vision, life insurance & disability coverage.

Time Off
Family and life events will always trump business. We offer 4 weeks of paid time off annually, as well as 10 paid holidays.

Compensation
We offer competitive compensation as well as stock options, 401K, holiday pay, and pet assistance funds.

Parental Leave
Work shouldn't get in the way of life. That's why we offer 10 weeks of paid parental leave with up to an additional 8 weeks of short term disability pay (60%) to birth mothers.

Treats
Enjoy stocked fridges, coffee, soda, and lots of treats (for humans and dogs). We offer a company lunch two times a month for all employees.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily, cat friendly daily.

Additional Perks + Benefits

We host a wide variety of events including happy hours, ski trips, art classes, wine tastings and more. Whatever your passion, you’ll find like-minded friends at Rover.

More Jobs at Rover36 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Data + Analytics
new
Seattle
Product
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Product
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
Operations
new
Seattle
Marketing
new
Seattle
HR
new
Seattle
Operations
new
Seattle
Data + Analytics
new
Seattle
Design + UX
new
Seattle
Operations
new
Seattle