Dropbox
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Seattle, WA
Remote

Product Designer, Multiplayer - Location Flexible

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Role Information

The Multiplayer Team in Onboarding & Activation is focused on connecting our Business users to value. As a cross functional squad, they drive engagement, activation and retention by building personalized onboarding and feature discovery experiences so our Business customers get the most out of Dropbox. Their scope is increasing as they start to focus on more than Business users, — all users who collaborate, work as contractors, freelances, and with teams in general.

 

This role is best suited for someone who is energized by complexity. Our goal with onboarding is to provide personalized experiences to our users based on what they need. As the designer on this team, you will help us uncover our user’s needs, explore new ways of identifying those users and their needs, and design exciting solutions to help those users solve for those needs. 

 

In this role, you will push your solution exploration, flex your interaction design superpowers and create polished and frictionless onboarding experiences. You will think in solution spaces - not just solutions. Your designs will bring moments of joy to our customers as they find their experienced value moment. 

 

You will play a leading role in establishing design principles, designing components, and contributing to the design system for onboarding. Collaborating with our Marketing and Growth teams to explore new ways of identifying customer intent early on in the funnel, educating your peers by sharing learnings and consulting other Dropbox teams on design best practices for onboarding.

 

Veterans encouraged to apply!

Responsibilities 

  • Exploring bespoke ways of identifying customer intent.
  • Exploring bespoke ways of guiding our customers to value in-app.
  • Designing polished interfaces and meaningful interactions.
  • Designing holistic experiences from sign up to ah-ha.
  • Leading design Sprints, brainstorms and other generative working sessions.
  • Collaborating with Product partners to identify customer centered problems.
  • Collaborating with Engineering partners to identify edge cases and design solutions for them.
  • Evangelizing and presenting learnings and best practices with others working on Onboarding.

Requirements

  • Prototypes with Figma (or similar tools like Sketch, Adobe XD, Framer, etc).
  • Refines their solutions and designs through usability testing.
  • Spikes in interaction design.
  • Approaches designing a user’s journey holistically.
  • Collaborates with cross functional partners.
  • Communicates clearly, and with compelling presentation and style.
  • Comfortable with travel, potentially quarterly post-COVID.
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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