Responsible for

As a Senior UX Designer you craft exceptional desktop and mobile experiences that drive insight-based outcomes for community members and customers. Your designs extend beyond requirements leveraging interactivity, creativity and experimentation.

Your work is well-considered showing depth of thought on scalability, accessibility and design principles. At this level, you mostly work on the tactical level (80%) with some strategic and systemic thinking (20%) woven into your thought process. You have the confidence to design scalable solutions for projects of different sizes, relying on human-centred insights and best practice.

You partner with product managers and engineers end-to-end across every project, taking them along the journey. You maintain cohesion and build influence upstream and downstream through proactive, no-surprises communication. 

In this role, you provide more support to your UX Lead, coaching more junior designers and contributing to team culture and continuous improvement of tools and practices. You are self-managed and showcase thought leadership on best practice and evangelizing lean, iterative methods. 

Most importantly, as a senior you love to simplify complex user/interaction problems and help colleagues inside and outside the design team to see the value of excellence in design and putting themselves in the customers’ shoes. 

Your practice is inspired by human centered design and lean UX. 

Report to

UX Lead

Supervises

No direct reports

Main Activities

• Delivering world-class product design that is on par or superior to our benchmarks, in a collaborative team environment
• Solving the right problems clearly, early and with a lean approach through partnering with Product Managers, Engineers and UX Researchers to define insights-driven user problems, requirements, constraints and scope
• Planning and conducting a broad range of iterative, lean design activities on large and complex projects that solve problems early and clearly - eg. UX audit, heuristic review, design critique, journey mapping, concepting/ideation, sketchups, user scenarios, user flows, information architecture design, wireframes and rapid low-fi prototypes, mid and high-fi prototypes, visual design, copywriting, illustration, interactive UI designs, animation, video and audio design, loomming, establishing and monitoring UX metrics 
• Planning and conducting UX research studies to validate designs, build empathy with our users, and contribute to our organisation’s user intelligence - eg. generative, descriptive and validation studies, research planning, recruiting, moderating, synthesising, communicating insights and findings 
• Ensuring cross-team shared understanding through facilitating collab design activities as appropriate, with diverse groups - eg. presenting research insights, design planning sessions, concepting/ideation workshop, design critique sessions 
• Contributing into a cohesive, consolidated and evolving product experience through aligning with the UX direction set by your lead, identifying opportunities for consolidation and consistency in every project, leveraging and contributing towards our design system, and inputting into experience vision and strategic direction of our product
• Generating trust, synchronisation and influence through no-surprises communication upstream and downstream, practicing facilitation techniques, storytelling and presenting
• Mentoring and coaching junior team members, new onboards and stakeholders 
• Contribute to improving UX practices by driving improvement initiatives while taking into account technical challenges, business objectives, and ensuring socialisation
• Contribute to building our team culture through activities, showcases and sharing
• You are expected to work with Customers, Users, Software Engineers, Product and QA Personnel and other parts of the business to review requirements and proposed solutions and provide input into these processes (which may include, but are not limited to, ideation, algorithms, processes and feature design) which may produce intellectual property that belongs to Pushpay. 
• You will be expected to be conducting research, analyzing product and user trends, deriving insights and creating user journeys, interactions and UI designs (which may include, but are not limited to, processes, designs, and automation in the form of code, documentation or scripts) that is then incorporated into Pushpay products, or the process of building products, which may produce intellectual property that belongs to Pushpay

Key Skills

• Keeping abreast with domain knowledge and trends 
• Considers constraints and business needs, uses alternative perspectives to find ways to keep user needs prioritised
• Advocates for the user, clearly communicates how certain decisions implicate the user’s experience 
• Passion for all things UX, especially around connecting people through technology
• Demonstrable expertise of best practices in interaction design (ie. user scenarios, user flows and rapid prototypes) and a strong understanding of user behaviour
• A team player who shares knowledge and experience with teammates

• A learning mindset and hunger to grow, evolve and develop excellence in lean and deeply collaborative UX practice

• A strong grasp of user-centered design including usability and accessibility concerns
• Experience with user testing – either by participating or facilitating
• Thoughtfully bring delight to your design through microinteractions and knowing when to implement them
• Ability to iterate your designs and solutions efficiently and intelligently
• Openness to receiving feedback and constructive criticism, and the willingness to share useful feedback with colleagues, bringing your full and whole self to the team
• System thinker: You can logically visualize complex systems, user interaction flows and efficient interfaces
• Build empathy towards our customer base, the users and enrich Pushpay culture

• Advanced command of several of the following tools: Sketch, InVision, Flinto/Principle/UXPin, Moqups/Balsamiq, Adobe and Google Suite

• Identify and articulate user problems clearly

• Effectively communicate design processes, ideas, solutions and logic to teams or stakeholders - early, regularly, with no-surprises

• Able to make user-centric decisions for short and long-term projects
• Find ways to champion and facilitate frequent evaluation of design ideas with users at various stages of the product design life cycle
• Collaborate constructively with other team members and stakeholders by taking them through the journey via storytelling, efficient communication and good rationale
• Able to influence product decisions through design best practice, concept validation, identifying business value, qualitative / quantitative data and user insights
• Not satisfied with delivering just functional or usable features, you have a strong desire to elevate our experiences by championing innovation and encouraging your team members to push the envelope in product development and delivery
• Have the zest for the latest digital technology 
• Able to build rapport with your team members, take the initiative to improve our existing experiences and help them get onto the roadmap
• Be self-managed in your project and contribute to a fun-loving and blameless culture
• A solution-oriented mindset, seeing the silver lining in difficult projects and striving for the best outcome
• Effective communication with stakeholders 

Internal contacts

Product team, UX and Design team, QA, On Call team, Product and Engineering Managers, Tech Leads, Engineering Team Members

External contacts

Customers, Community members and other User groups, Conferences, Communities of practice

Typical Experience

• 7+ years of product design experience or equivalent