Senior UX Designer

| Seattle
About OpenMarket 
We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.
The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire
OpenMarket Culture 
We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team so we value people who are authentic, take ownership, and deliver together. Does this sound like you? 
Senior UX Designer
We are looking for a passionate Senior UX designer to partner with business leaders, technology leaders, and our product leaders to champion the strategy, design, development, launch, and management of products that delight consumers and meet strategic and financial objectives.
You will be a key driver in taking an idea from experimentation to prototyping and then to implementation to identify and improve our customer experiences. Your work will have a significant impact on the creative direction of our services with a particular focus in creating intuitive, elegant, and simple to use tools for our customers.

What you'll be doing

  • You will handle all aspects of user experience for assigned projects, including user interviews, competitive analysis, heuristic evaluations, task flows, wireframes, prototypes, and visual design.
  • You will develop and implement user-centered research throughout the design and development cycle using a variety of methodologies.
  • You will lead user-experience activities for interdisciplinary project teams that include product strategists, product owners, and software developers.
  • You will successfully communicate project goals, conceptual ideas, detailed design, and design rationale, both verbally and visually.
  • You will present design concepts to both internal and external customer audiences.
  • You will help the UX team manage change requests, style guides, usability testing, and UX roadmaps.
  • You will perform data analysis in order to create insightful and actionable findings and communicate strategic and tactical design recommendations based on those findings.

What to bring

  • 6+ years of related experience in user experience design, interaction design, or similar roles with web and mobile applications.
  • Demonstrated history of performing user research or gathering qualitative and quantitative data.
  • Knowledge of best practices for information architecture and interaction design, user-centered design process, and user experience principles, techniques, and patterns.
  • Ability to apply visual design standards based on existing style guidelines.
  • Strong time management skills and ability to independently tackle problems, identify solutions, and appropriately advance issues.
  • Excellent written and verbal communication skills with the ability to present a strong rationale for design decisions.
  • Willingness to travel up to 20% to our offices, primarily London and Guadalajara

You'll be a great fit if

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow
  • You desire to work with some of the world’s top brands
  • You love finding solutions to interesting problems
  • You welcome having autonomy with complex tasks
  • You are passionate about using your experience and expertise to inspire the team

Additional Information 
This position is open in Seattle, WA. 
OpenMarket embraces diversity and is an equal opportunity (EEO) employer. 
We are unable to sponsor new U.S. work visas at this time. 
Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

Our company is located a few minutes away from Pike Place Market.

An Insider's view of OpenMarket

How would you describe the company’s work-life balance?

Work-life balance is one of the things I appreciate most about working at OpenMarket. It’s a value our leaders are proud of, and I can share from experience that the company stands by it. Many of us have flexible schedules, which works well with having teammates in different time zones across the globe.

Niki

Product Marketing Manager

What projects are you most excited about?

I am very excited about our team starting to shift parts of our application to the cloud. The SMS team is sending over 2.5 billion SMS messages a month, and that number is growing very fast. As a part of the core SMS team, a chunk of my work is finding ways we can scale our system more efficiently so as to better handle the growing traffic.

May

Software Developer

How does the company support your career growth?

The single biggest aspect of OpenMarket that has enabled my career growth is the knowledgeable and accessible leaders who have always made themselves available to meaningfully answer questions I've had about my career. Over my 7 years here, they have helped me crystallize my goals, worked with me to lay out a path to success, and provided feedback.

Zach

Technical Program Manager

What is your vision for the company?

I lead the Global Operations organization for OpenMarket and I love my job! My vision for Global Operations is two fold: provide OpenMarket customers with the programs, resources, and support to make them wildly successful, and provide OpenMarket employees with the tools, resources and support to help them grow and excel.

Seujan

Vice President of Global Operations

What are some things you learned at the company?

One of the main lessons I’ve learned at OpenMarket is that you can’t do your best work unless you can be your authentic self. At OpenMarket I get to be my weird self on a daily basis – I feel like I really belong. I think across the board OpenMarket tries to foster that sense of belonging for everyone.

Bryn

Senior Manager, Talent Acquisition

What are OpenMarket Perks + Benefits

OpenMarket Benefits Overview

At OpenMarket, we value people. We take care of our employees every way we can, with comprehensive benefits, cool perks, and fun offices.

The different benefits we offer depend on the country you’re in. But the great thing about our Amdocs connection is that we get access to the benefits packages of a much larger company.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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