Senior UX Researcher - Clinic Experience

| Seattle
 
At 98point6, our mission is bringing technology and medicine together to reinvent primary healthcare. You’ll collaborate with multiple teams, work across disciplines, encountering and conquering many challenges that are new and exciting. Each day you’ll be working towards profoundly transforming primary care.
 
Your Role and Impact
 
We are looking for a senior researcher passionate about making medicine better. As a senior researcher on the clinic UX team you will become a digital medicine expert. You will deeply understand our doctors’ work and its patient impacts, assess how well our bespoke clinic tools support them, and show us how we can achieve our audacious goals for quality, efficiency, and tremendous growth in capability and scale. You’ll share what you learn broadly, in a way designed for impact on the goals of each stakeholder. UX is already respected here and your expertise and practices can help make it indispensable.
 
Responsibilities
  • Relentlessly improve our UX research processes and tools, and help others continuously improve their research
  • Spend time with our doctors routinely and pull in credible outside research to develop an intuition for their needs and the potential of technology
  • Lead generative, formative, and summative research with mixed qualitative and quantitative methods in close collaboration with designers, product managers, data scientists, and the doctors themselves
  • Define desirable outcomes and guardrails for new features based on observation, interview, and outside evidence
  • Collaborate with UX designers on iterative improvements by choosing the right prototype fidelity, scenarios, research methods and success criteria
  • Create and execute repeatable evaluations to track our product usability and effectiveness over time and make recommendations on next priorities
  • Communicate research insights and recommendations to diverse stakeholders in creative, compelling ways tailored for organizational impact
  • Identify the need for new lines of research with strong user and business benefits, and advocate for them across disciplines
Qualifications
  • BA/BS degree in a human-behavior related field or equivalent practical experience. MA/MS or PhD preferred
  • 5+ years in design research with measurable impact on information-rich, task-based products
  • Demonstrated experience synthesizing quantitative data with qualitative
  • Excellence in contextual inquiry, competence in experimental design and basic statistics
  • A portfolio of work experience and deliverables (e.g. user study designs, research reports, case studies of impact, etc.)
  • Experience working directly with designers and familiarity with basic interface design (preferred)
  • Shipping experience in the software development lifecycle (preferred)

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

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Technology we use

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Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Clinical Operations Program Manager

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The Legal and Regulatory team at 98point6 is critical to setting strategy for the company. 98point6 must navigate a highly regulated space, so we work in exciting cross functional teams with engineers, product, marketing, and clinical operations to guide the company.

Tori

General Counsel

What is your vision for the company?

Our mission is to make primary care accessible and affordable, inspiring early and frequent use, leading to better overall health and material cost of care savings.

Robbie

CEO

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k, and fully stocked kitchens. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
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