Senior UX Researcher

| Seattle
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day. 
The Product
Our team strives to build software products that work seamlessly within the Axon network and law enforcement ecosystem. Your role will span across Axon Evidence, working with our customer experience team to ensure quality and our evidence workflow team to build insightful ways of managing and processing evidence. You will have a good understanding of how your research impact the software development process and product success. The focus of your job will range from defining high-level product strategy to working with teams and individuals to refine the user experience of Axon Evidence, and everything in between. You will be thinking about the end-user experience of police officers, detectives, courts, the public and first responders, and how they interact with our product ecosystem to accomplish their tasks.
Check out our future vision for Axon products here: https://vimeo.com/333871354
Check out our future vision for our records product here: https://vimeo.com/221924983
Read about our ethics board: https://www.axon.com/info/ai-ethics
Our Team
We believe that happy teams take good care of their customers, so we foster a friendly, open, introspective team culture that encourages everyone to speak their mind and deliberately avoids red tape, unnecessary rituals, politics, and jerks. We believe we can only succeed if we deeply understand our customers and get to know them personally. All disciplines at Axon spend time with law enforcement officers to learn about their needs, watch their experience and see the real impact of our work. Your first ride-along with a patrol officer will forever change your perception of what the job is, and what the city is like.

Your Day-To-Day

  • You will lead all research for your product, be a resource for methods and techniques, and a strategic partner to Product Management and Engineering
  • Meeting with stakeholders to define an upcoming usability study,
  • Analyze survey results and put together a presentation for stakeholders
  • Talk to a Product Designer and Product Manager about how to best address a usability issue uncovered in a recent usability study
  • Update your research roadmap and share it with senior leadership
  • Review the latest build and talk to an Engineer about a bug you found
  • Attend a Product Design team meeting and discuss open usability questions that need to get answered
  • Answer a question from a Product Manager about appropriate sample size or which method to use
  • Refine a persona based on customer feedback
  • Conduct a usability session with a user

Responsibilities

  • Lead UX Research for one or more products.
  • Be a founding member of the UX Research team and help build the discipline at the company.
  • Define and drive both qualitative as well as quantitative user data gathering efforts to effectively inform product planning, design and development.
  • Build and maintain a research roadmap and a regular cadence of gathering user data.
  • Drive the process of defining a set of satisfaction/pulse check criteria to measure product effectiveness, satisfaction and engagement.
  • Evolve user persona documentation over time.
  • Evolve best practices for recruiting participants, attending usability sessions and accessing usability research recommendations.
  • Inspire the company at all levels to gather better user data and to act on it appropriately.
  • Educate the company on research methodologies.
  • Mentor other UX and Product team members around effective qualitative and quantitative user data gathering methods.

Qualifications

  • 6+ conducting effective user research by applying a broad range of methodologies including in-person and remote usability testing, site visits, paper prototype testing, concept testing, survey design, diary studies, and contextual inquiries
  • Master's degree in one of these disciplines: Human Factors, Human-Computer Interaction, Cognitive Psychology, or similar
  • Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data
  • Must love diving into complex user research problems
  • Extensive end-to-end experience with all aspects of usability research (study design, recruiting, moderation, analysis, reporting)
  • Solid experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations
  • Experience with defining and reporting on product instrumentation or analytics data is considered a plus.
  • Experience working in an Agile development environment is considered a plus
  • You have a portfolio that includes examples of strategic research with significant business outcome

Compensation and Benefits

  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • An encouraging parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

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Location

Downtown Seattle: easy opportunities to get outside, enjoy south lake union, popular bars & restaurants, workouts, multiple transportation options

An Insider's view of Axon

What’s the vibe like in the office?

Healthy work environment, tons of snacks and drinks, laid back attitudes with performance aspirations. I am astounded at the culture that has been grown here.

Beth

Sales

What does your typical day look like?

There isn't one person who isn't passionate about the work the company is doing. Whenever there might be a slow or grueling day/project, you quickly become reminded of the importance of your work. Leadership cares about the employees, and ensures a healthy/fun environment. Values are well defined and drive the culture.

Suraya

Program Manager

How does the company support your career growth?

Co-workers care about your well being, and want to win together. Very strong company mission that makes it easy to buy into. Long established company that is entering a massive growth spurt. With massive change comes some uncertainty. But Axon has shown more proactive coaching and training than any company I've seen in my short tenure.

Cliff

Inside Sales

What is your vision for the company?

Our vision is bigger than just cameras or weapons. We're working every day to make the bullet obsolete. To make this a reality, we live and breathe six core values that serve as guiding principles: BE OBSESSED. AIM FAR. WIN RIGHT. OWN IT. JOIN FORCES. EXPECT CANDOR.

Rick Smith

CEO

What’s the vibe like in the office?

Fast-paced. Large company with a small company feel.
High decision velocities. Empowered, small, high-performance teams doing intellectually stimulating work with a purpose. It’s a great combination of doing good and doing well.

Sahil

Finance

What are Axon Perks + Benefits

Axon Benefits Overview

We take care of your health, mental & physical wellbeing, paid parental leave. More than that, we encourage you to take care of yourself, your families and remind you to take breaks. We work hard, yes, but we want to sustain your health, creativity, and drive.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 4% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Axon hosts company sponsored family events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Orca Pass
Company Outings
Star Wars premiere movie night, annual Grand Canyon trip, summer time BBQ's and much more!
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Monthly happy hours and town hall meetings with leadership
Relocation Assistance
Fitness Subsidies
GymPass discounts
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend

Additional Perks + Benefits

plus --> financial wellness programs, locker rooms & showers, discounted entertainment tickets, discount mobile phone plans, stocked fridge & pantry, embedded customer learning, annual company trip.

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