Sr. Experience Researcher

| Seattle
projekt202 is the leader in experience-driven software strategy, design and development. We have spent over 15 years refining our unique methodology that combines deep user insight with collaborative design and development. As a result, our team creates better, more meaningful user experiences and innovative software for the world’s greatest brands, including Capital One, Mercedes-Benz Financial Services, Dell, The Container Store, Neiman Marcus, and many more. Our work is recognized by top industry analysts, including the experts at Gartner, who stated, “The perspective and processes projekt202 is focusing on and perfecting will, over time, become standard operating procedure for any application development project.”
Our team is passionate about user-centric design and development. We enjoy working together to share our expertise and solve our clients’ business challenges. At projekt202, we also have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills.
The Senior Experience Researcher is a passionate, well-rounded researcher that leads generative and evaluative research to uncover user and business opportunities for our clients’ products and services. The Senior Experience Researcher directly collaborates with Experience Researchers, UX Designers, and Technologists in order to help focus UX strategy and design on the reality of user and business needs.

Job Responsibilities:

  • Explaining the value of qualitative research and identifying the appropriate approach and methods for each project; planning and leading research activities.
  • Confidently articulating how research findings inform user experience strategy and design.
  • Translating insights into clear, actionable recommendations to communicate to clients and internal team members.
  • Leading and mentoring other researchers and designers on the project team.
  • Develops an empathic understanding of a product or service’s users through qualitative (and some quantitative) research techniques, including:
  • Clearly articulating the research goals for the discovery effort
  • Conducting primary qualitative ethnographic research in the field, observing users
  • Conducting data synthesis of primary and secondary qualitative and (sometimes) quantitative data
  • Collaboratively generating hypotheses and opportunities clearly tied to the user data
  • Creating actionable outputs for the client and internal teams
  • Develops an understanding of a client’s business, industry, and product /service, including:
  • Conducting industry and limited market research
  • Conducting competitive analyses for similar products/services
  • Evaluating the experience a client's product or service provides, from an expert POV
  • Generates creative ideas that are tied to user needs, desires, and motivations
  • Given the identified opportunities, generates and evaluates solutions
  • Collaborates with the team to produce wireframe concepts and storyboards to communicate concepts and plan how to validate them
  • Conducts validation studies with users
  • Usability testing of prototypes, designs, and code
  • At times, works within an agile process with designers and developers
  • Tests concepts for desirability and product/market fit using a variety of techniques
  • Creates a strategic vision for the design of the experience, using diverse inputs
  • Develops a vision for the product, application, or service, based on the research
  • Creates design principles to guide the design and development of the product
  • Creates an experience-based roadmap for the product that prioritizes opportunities
  • Presents findings (highlighting empathic user understanding) in a consumable, engaging fashion
  • Presents to multiple audiences, including client executives/product owners, client developers or marketers, design team members, and technical team members
  • Designs conceptual models that communicate findings, using projekt202 templates
  • Develops novel and effective ways to communicate findings, when appropriate
  • Coordinates with other team members to produce attractive, easy-to-read deliverables
  • Acts as a trusted advisor to clients and other team members
  • Represents projekt202 beautifully
  • Serves the client to every extent possible within the constraints of time and budget
  • Works with the Creative Director and Project Manager to manage deliverables and timeline
  • Contributes to the Experience Research & Design Strategy (ESDR) practice
  • Helps mentor team members on research methods and techniques
  • Keeps up-to-date on methodological trends and discussions
  • Develops and refines research methods and processes
  • Acts as an advocate for user experience research and its integration with design
  • Identifying and proactively raising risks when deliverables are in jeopardy of not being completed in on time or of appropriate quality
  • Fielding, documenting, and ensuring resolution of client/vendor questions, requests and concerns via appropriate projekt202 team members
  • Keeping meetings on track and filtering out disruptive or uninformed information
  • Evaluating individual resources on projekt202 team to ensure focus on correct priorities

Required and Preferred Qualifications:

  • More than 5 years professional experience with qualitative user research activities, including but not limited to: contextual inquiry and ethnographic techniques, participatory design, heuristic evaluation, usability testing, persona creation, and user journey mapping.
  • Proven ability to work within a fast-paced, collaborative design process to uncover insights and opportunities that inform the design of products, services, and experiences
  • Skilled in client interactions; previous experience working in a consulting environment is preferred
  • Excellent communication and presentation skills
  • Proven ability to work as an effective team member and ability to motivate others
  • Problem solver (not just good at pointing them out) and negotiator
  • Solid organizational skills and attention to detail
  • Abreast of UX design best practices, trends and techniques
  • Familiarity with design tools, such as InDesign and Illustrator
  • Experience with quantitative research methods and analysis a plus
  • Knowledge of the software development lifecycle a plus
  • Ability to travel for research activities and client meetings
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Previous consulting experience is preferred


  • Bachelor and/or Master Degree in a Relevant Field of Study (i.e. Human-centered Design, Human Factors, Anthropology, Interaction Design, Service Design, etc.)

For more information, visit or find us on Twitter @projekt202. We are an equal opportunity employer.
For more information please visit to hear from our leadership team on why you should join us on this amazing journey!
Direct applicants only, no agency submittals please.
At this time, projekt202 does not provide sponsorship.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases


We are in the heart of downtown Seattle in the Wells Fargo Building. Modern workspace with EPIC views of Puget Sound.

What are projekt202 Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Perks & Discounts
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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