Sr. Experience Strategist

| Seattle
projekt202 is the leader in experience-driven software strategy, design and development. We have spent over 15 years refining our unique methodology that combines deep user insight with collaborative design and development. As a result, our team creates better, more meaningful user experiences and innovative software for the world’s greatest brands, including Capital One, Mercedes-Benz Financial Services, Dell, The Container Store, Neiman Marcus, and many more. Our work is recognized by top industry analysts, including the experts at Gartner, who stated, “The perspective and processes projekt202 is focusing on and perfecting will, over time, become standard operating procedure for any application development project.”
Our team is passionate about user-centric design and development. We enjoy working together to share our expertise and solve our clients’ business challenges. At projekt202, we also have fun and enjoy hanging out with each other in a culture that supports and celebrates our diverse talents, backgrounds and skills.
Primary Job Responsibilities:
Develops an empathic understanding of a product or service’s users through qualitative (and some quantitative) research techniques, and an understanding of a client’s business, industry, product /service portfolio, brand and position through generative and evaluative research techniques, including:
Clearly articulating the research goals for the discovery effort
Conducting stakeholder interviews and client workshops
Conducting industry and market research
Analyzing and evaluating existing data on the client’s business, such as balances, projections, market research
Conducting primary qualitative ethnographic research in the field, observing users
Conducting data synthesis of primary and secondary qualitative and (sometimes) quantitative data
Collaboratively generating creative ideas for business opportunities and product/service solutions that are tied to user needs, desires, and motivations Creating actionable outputs for the client and internal teams
Collaborates with the team to produce wireframe concepts, storyboards, and value propositions to communicate concepts, plan how to validate them and demonstrate the potential business value
Conducts validation studies with users
Usability testing of prototypes, designs, and code
At times, works within an agile process with designers and developers
Tests concepts for desirability and product/market fit using a variety of techniques
Evaluates potential concepts using test results and business/market data
Creates a strategic vision for the design of the experience that fits the client’s organizational culture and values, using diverse inputs
Develops a vision for the product, application, or service, based on the research
Creates design principles to guide the design and development of the product
Creates an experience-based roadmap for the product that prioritizes opportunities
Designs conceptual models that communicate findings and presents to stakeholders, using projekt202 templates
Coordinates with other team members to produce attractive, easy-to-read deliverables and develops deliverable formats that fit the client’s organization and ensures that the client gains maximum value from them
Develops relationships with key stakeholders throughout the organization and acts as a trusted advisor to clients and other team members
Works with the Creative Director and Project Manager to manage deliverables and timeline
Works with Solution Architects to evaluate opportunities from a technology point of view
Contributes to the Experience Research & Insights (ESI) practice
Helps mentor team members on research methods and techniques
Keeps up-to-date on methodological trends and discussions
Develops and refines research methods and processes
Acts as an advocate for user experience research and its integration with design
Identifies and proactively raises risks when deliverables are in jeopardy of not being completed in on time or of appropriate quality
Fields, documents, and ensures resolution of client/vendor questions, requests and concerns via appropriate projekt202 team members

Required Skills:

  • 5+ years’ professional experience with qualitative user research activities, including but not limited to: contextual inquiry and ethnographic techniques, participatory design, heuristic evaluation, usability testing, persona creation, and user journey mapping.
  • Proven ability to work within a fast-paced, collaborative design process to uncover insights and opportunities that inform the design of products, services, and experiences
  • Skilled in client interactions; previous experience working in a consulting environment is preferred
  • Excellent communication and presentation skills
  • Proven ability to work as an effective team member and ability to motivate others
  • Problem solver (not just good at pointing them out) and negotiator
  • Solid organizational skills and attention to detail
  • Abreast of UX design best practices, trends and techniques
  • Familiarity with design tools, such as InDesign and Illustrator
  • Experience with quantitative research methods and data analysis
  • Experience with and knowledge of business administration, marketing, organizational psychology and trend analysis
  • Ability to develop creative solutions for tools, deliverable formats and recommendations
  • Knowledge of the software development lifecycle a plus
  • Ability to travel for research activities and client meetings

Required and Preferred Qualifications:

  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Previous consulting experience is preferred


  • Bachelor and/or Master Degree in a Relevant Field of Study (i.e. Human-centered Design, Human Factors, Anthropology, Interaction Design, Service Design, etc.)

For more information, visit or find us on Twitter @projekt202. We are an equal opportunity employer.
For more information please visit to hear from our leadership team on why you should join us on this amazing journey!
Direct applicants only, no agency submittals please.
At this time, projekt202 does not provide sponsorship.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases


We are in the heart of downtown Seattle in the Wells Fargo Building. Modern workspace with EPIC views of Puget Sound.

What are projekt202 Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Perks & Discounts
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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