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Sr. UX Researcher

| Seattle

Avalara’s UX team is growing and we need an experienced Senior UX Researcher to gather insights about our users and be a champion of their needs. This position will partner with product teams to identify research opportunities, take the lead on administering usability tests, and help our team craft compelling experiences. 

 

 

Traits:

 

  • Demonstrates passion for users
  • Ability to manage multiple projects simultaneously across product teams globally
  • Effective interpersonal, communication, and collaboration skills
  • Rich visual communication and information design skills
  • Continuous learner and someone who is not afraid to experiment

 

 

Job Duties

 

  • Design is an iterative process: Welcome feedback and ­work effectively with team members and stakeholders (Product, Engineering, etc.).
  • Drives user research strategy to create personas, map user journeys, and document user behavior and attitudes.
  • Translate research findings into clear insights that can be turned into actionable product requirements.
  • Present and evangelize research insights throughout the organization and during the entire product development lifecycle.
  • Develop and moderate online, in-person usability studies, and administer surveys through all stages of product development and while in production.
  • Analyze quantitative and qualitative user data to generate tactical and strategic insights, as well as actionable recommendations.
  • Coordinate and conduct hypothesis-based A/B testing.
  • Travel: approx. 10%.

 

 

Qualifications

 

  • Bachelor’s or Master’s degree in Computer Science, Human-Computer Interaction (HCI), Cognitive or Experimental Psychology, or Information Science.

[In lieu of professional degrees, 5-10 years equivalent professional experience]

  • Track record of pushing forward user-centered design processes, design thinking, and design leadership principals across organizations
  • Exceptional behavioral data-collection and analysis skills
  • Strong experience integrating qualitative and quantitative research methodologies
  • We expect that a good researcher can learn tools. We use Sketch (with the Craft Library plugin) to design, our prototyping is done with InVision, user analysis is done with FullStory and Adobe Analytics, and our main source of sugar is Swedish Fish

 

 

Experience

 

  • 5+ years experience in applied product research with demonstrated impact
  • 3+ years experience conducting research within a product organization focused on SaaS solutions.
  • 3+ years experience conducting research for products with complex organizational hierarchies and persona sets
  • Mobile experience a plus
  • Management experience a plus
  • Experience with current UX tools including InVision and FullStory, or equivalent applications and solutions
  • Portfolio (if possible) showcasing applied knowledge of usability and user-centered design. UX documents that include personas, journey maps, flows, and testing plans a plus

 

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer.  All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Adobe Target, Adobe AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Adobe Experience ManagerCMS
    • SalesforceCRM
    • SendGridEmail
    • Adobe CampaignLead Gen
    • Oracle EloquaLead Gen

Location

255 S King St, Seattle, WA 98104

What are Avalara Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
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