Chewy
We're on a quest to help people connect through pets.

Staff UX Researcher - Core Shopping at Chewy

| Seattle
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Staff User Researcher

Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Research and Product Design team and embraces this vision, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with unprecedented ease and convenience, empowering them to keep their pets happy and healthy. We are a hard-working, collaborative, and fun-loving team of designers, researchers and builders, on the lookout for creative and driven talent to join the pack.

We Are Seeking

We are seeking a Staff UX Researcher in Seattle, WA to play a hands-on role in realizing Chewy’s vision, working side-by-side designers, product managers, and fellow researchers to proactively uncover insights, answer research questions, and drive the conception and creation of innovative new products and services. As the Staff UX Researcher, you’ll be a thought leader for the User Experience of Core Shopping throughout Chewy. You’ll have the opportunity to think and act big, exercising continuous innovation and a bias for action, coupled with thoughtful experimentation. The ideal candidate will be a systems-level thinker and visionary, with strong customer instincts and outstanding research intuition.

Your primary goal will be to uncover the “why”, synthesize findings, and use effective storytelling to communicate your insights. Your results will enable our customers, businesses and veterinarian partners to accomplish their goals in the most elegant, efficient, and enjoyable way possible. To achieve this, you will be responsible for driving the user research process and propelling teams to action - working cross functionally with our partners in Marketing, Voice of the Customer (VOC), and Analytics to help shape the next generation of Chewy insights.

What You’ll Do
  • Earn trust and collaborate with product managers, designers, content strategists, analysts, and other researchers to answer open questions, fill knowledge gaps, and provide information to move product experiences forward. Be able to identify research initiatives based on proactive anticipation.
  • Act like an owner by having influence to turn findings into actionable next steps for your team, immersing yourself into the problem space to help identify the steps to move into the solution space. You will be responsible for leading all aspects of the research including scoping, designing, executing, analyzing and reporting on the findings.
  • Build High-preforming Teams by defining and reshaping the research process to grow and scale with an evolving team and help build a strong research culture, while mentoring and working with other researchers.
  • Put the Customers first by using a variety of methods to gather feedback, prioritize their needs, and get a solid understanding or the jobs they are trying to perform.
  • Think big, and evaluate the holistic customer journey, while prioritizing those projects that have the most impact on the end-to-end customer experience with abilities to get to the heart of “How might We _______” without considering limitations.
  • Deliver results by presenting in-depth large scope research findings to internal stakeholders including C-suite executives. Foster Chewy’s culture and principles within the group while setting new standards in executional and operational excellence. 

 
Basic Qualifications

  • A total of 7+ years of experience in UX Research that includes 4+ years of leading large-scale initiatives at a product-based organization
  • End-to-end experience with all aspects of research with a strong portfolio demonstrating past work experience and deliverables. These examples should show a complete understanding of theories and principles of UX research.
  • Hands-on experience with a variety of quantitative and qualitative methods, along with exceptional behavioral data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data.)
  • Effectiveness in working across organizational boundaries to influence and deliver results
  • Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Strong bias for action including the proven ability to juggle multiple priorities of large scope and effectively deliver in a fast paced, dynamic environment
  • Eagerness to continually learn, grow and improve the craft of research and demonstrated passion for solving problems the most complex problems
  • Experience mentoring and working closely user researchers
  • Experience with Service Design, Journey and Experience mapping
  • A BS or equivalent degree in psychology, cognitive science, Human Factors, HCI, HCD etc.

 Preferred Qualifications

  • MS in Human Factors, HCD, or Cognitive Psychology
  • Retail/E-commerce research experience

 


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Jobs at Chewy
15

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Data + Analytics
Dev + Engineer
HR + Recruiting
Operations
Project Mgmt
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Senior Cloud Engineer

Chewy
Seattle
2 days ago
+50
Our Opportunity: Chewy is hiring a Senior Cloud Engineer in Seattle, WA. As Chewy continues our journey into the public cloud space, we are seeking an engineer that will serve as a technical thought leader and SME for our public cloud (AWS) adoption. You will be a part of software engineering teams that build design and build infrastructure automation and services in order to make operating a large-scale distributed system simple, digging in and

Senior IAM Engineer

Chewy
Seattle
2 days ago
+50
The IAM Engineer will designs, develops, configures, and implements solutions to resolve complex and highly complex technical and business issues related to related to information security, identity management, user access authentication, authorization, user provisioning, and role-based access control. Provides end-user support as directed by management and works on multiple functions of high complexity. Identifies and recommends functional, technological and/or control solutions. May drive one or more projects as part of the Identity and Access Management team. Acts as a subject matter expert (SME) for one or more security, IDM, or risk management areas. May act as team-lead for other security or risk management personnel. 

Software Engineer -Supply Chain

Chewy
Seattle
2 days ago
+50
Chewy is looking for a Software Engineer to join the Supply Chain Technology organization in Seattle, WA This engineer will help develop and execute the services and functions for their team, and thereby help Chewy to accelerate technological growth and reach new customers. This is a high visibility and high impact role with influence that cuts across all of Chewy’s technology organization. The supply chain technology organization develops micro-services and tools that enable, support, and optimize processes and practices for order fulfillment, and inbound and outbound logistics. This role includes the development of new systems, and orchestrating the migration existing systems into micro-services. Further, this engineer will collaborate across the engineering organization to create best practices help to map the overall ecosystem for Chewy's service architecture.

Senior Software Engineer Java/Merch

Chewy
Seattle
4 days ago
+50
Chewy is hiring a Senior Software Engineer, Java for our Merchandising Platform team in Seattle, WA. This is a high-profile position that will have exposure across the entire business, influencing the vision and implementation of architecture, design and features for this critical business line. As part of a dynamic team, this role offers a tremendous opportunity for professional growth in the leading online pet retailer in the US. The role will allow you to act as an individual contributor as part of a team of strong engineers building services for Chewy’s Product Catalog Platforms. The role will have tremendous visibility in the technology & business organization of Chewy

Associate Director, Category Management

Chewy
Seattle
5 days ago
+50
Our Opportunity: Chewy is hiring an Associate Director of Category Management to lead our stellar Merchandising team in Seattle, WA. The Associate Director of Category Management will own the business growth strategy, category P&L delivery, and continuously assess products and services to stay ahead of the competition. The Associate Director of Category Management will be a team leader and mentor in a high-pace environment so clear and effective

Senior Executive Recruiter

Chewy
Seattle
5 days ago
+50
Chewy is seeking a Senior Executive Recruiter in Dania Beach, FL or Seattle, WA to attract and recruit world-class executive talent to our hyper growth company. As a strategist, thought leader, and subject matter expert in executive search, this role will work directly with C-level executives to help the business scale and recruit top leaders for executive Marketing roles..  The Sr. Executive Recruiter owns and executes Director to Vice President

Associate Director, Organizational Enablement

Chewy
Seattle
5 days ago
+50
Chewy is hiring an Organizational Enablement Assistant Director to join our Organizational Enablement & Compliance team. The OEM will be responsible for partnering with our Customer Service HR and business teams to enable change within the business in a compliant and accelerated timeframe. This position requires a results-oriented, high energy, dynamic individual with a passion for identifying areas of opportunity and creative solutioning. 

Director, Talent Acquisition Sourcing

Chewy
Seattle
1 week ago
+50
Chewy is hiring an Director, Talent Acquisition to lead hiring for our Sourcing team. This growing business is seeking a recruiting leader to lead a team of passionate sourcers on strategy, operations, and hiring delivery. The Director will be responsible for all aspects of building a a successful sourcing team - from designing recruiting strategy, effectively building and managing relationships with senior stakeholders, leading and inspiring a team, and achieving headcount targets and all KPIs. The successful candidate will bring a proven track record of building and innovating with high passion for creating and maturing a world-class sourcing team at scale.

Principal Software Engineer, Pricing Platform

Chewy
Seattle
1 week ago
+50
Chewy Merchandising Platforms department is seeking a talented and motivated Principal Software Engineer within our Core shopping experience division. As a Principal Software Engineer, you will lead in innovating, designing, building services and frameworks that enable pricing platforms to provide solutions for several business and technology initiatives. Delivering reliable and high-performance services and features at Chewy’s scale requires technical leaders with extraordinary expertise and boundless creativity. At Chewy, Principal Software Engineers are constantly innovating, developing frameworks, establishing governance and defining the architecture for our next generation platforms. They understand our business goals, collaborate with other leaders, innovate rapidly, delivering high-quality and high-value functionality.

Sr. Business Intelligence Engineer - Personalization/Recommendations

Chewy
Seattle
1 week ago
+50
We are seeking an individual with excellent statistical and analytical abilities, data engineering skills and importantly an uncanny knack and passion for turning qualitative analysis and observations into diagnostics and metrics. The successful candidate will be a self-starter and someone who thrives in a fast-paced and ever-changing environment, driven by a desire to innovate and move fast. You know and love working with business intelligence tools, can model multidimensional datasets, and can partner with customers to answer key business questions. You are analytical and creative, and you don't quit.

Sr. Software Developer Engineer in Test - III

Chewy
Seattle
1 week ago
+50
Chewy is looking for Software Development Engineers in Test (SDET) based n Boston, MA or Seattle, WA, Minneapolis,MN . In this role, you will help build the automated test infrastructure for one of the fastest growing e-commerce platforms!

Director, Talent Acquisition

Chewy
Seattle
1 week ago
+50
Our Opportunity: Chewy is seeking a Director, Talent Acquisition to lead our hiring function and act as a key senior leader driving the growth of Chewy in Seattle, WA. In this role you will work closely with the VP leadership layer, as well as the CEO, CFO, CTO, and the full C-Suite executive team and be an integral talent partner with senior leadership. You will lead the establishment, management, and oversight of end-to-end hiring – from

Recruiting Manager - Technical

Chewy
Seattle
1 week ago
+50
The Recruiting Manager is responsible for owning stakeholder relationships and strategically partnering with the business to drive hiring and lead adoption of best practices. Chewy offers an incredible product offering surrounded by exceptional employees and you'll be one of the key players in continuing our pattern of success by finding and hiring the best talent

Recruiting Manager, Data Science & Analytics

Chewy
Seattle
1 week ago
+50
Chewy is looking for a Recruiting Manager to join our team in Seattle, WA. This individual will partner with our Marketing team to recruit top talent in the Data Analytics space. This role acts as a full-cycle recruiter who understands how to source quickly and creatively, while always keeping candidate experience top of mind. The Recruiting Manager is responsible for owning stakeholder relationships and strategically partnering with the business to drive hiring and lead adoption of best practices. Chewy offers an incredible product offering surrounded by exceptional employees and you'll be one of the key players in continuing our pattern of success by finding and hiring the best talent. 

Senior Quality Assurance Program Manager

Chewy
Seattle
1 week ago
+50
Chewy is seeking an experienced Senior Program Manager - Quality Assurance to join our Customer Service team based in Seattle, WA. This critical role will help ensure Chewy continues to deliver the best possible experience for our customers when working with our front-line Customer Service Representatives.