User Experience Researcher

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Our rapidly growing business is expanding the ways in which bring value to our customer's lives; our goal is to design experiences that reflect our ground-breaking work. Come join a tight-knit team of thought leaders to influence the next wave of solutions, bring our customers into sharper focus and create savvy user experiences that flow seamlessly into their lives to improve how they do business.
EagleView is the leader in aerial imagery capture and employs Machine Learning and Artificial Intelligence to touch the lives of users in a growing list of industries. We are a fast-growing technology company-driving game-changing innovation in multibillion-dollar markets-and are poised for unprecedented growth in the next few years. 
As a UX Researcher, you have an insatiable curiosity and are passionate about understanding the who, what, where, why and how of user behavior. You get excited about planning research and revel in its execution. You love to get into the details of the feedback and are comfortable analyzing qualitative and quantitative input. You are creative about how you present and share insights with stakeholders and are driven to make a real impact on the customer experience. You work well in an interdisciplinary setting, have a sense of humor and a sense of humility and really love to learn!

You have the experience and desire to think strategically to help extend and evolve the UX research approach here at EagleView. You'll drive research within the various Lines of Business to support specific products and initiatives. We are looking for a motivated self-starter who is excited about the opportunity to build a research practice and that is able to provide quick turn usability feedback all the way up to strategic industry insights. 

You will work with our UX staff on projects and directly with cross-functional teams to plan, execute, evaluate and share insights from user testing using a variety of methods. The UX Researcher is responsible for bringing the user's voice to our product development efforts at EagleView, and is considered the resident subject matter expert on our user's needs, goals, motivations and desires. 
You will collaborate with a wide range of stakeholders; problem solving as an embedded and invested member of our product design teams. This role requires the researcher to have a high level of competency to work with little guidance or instruction on UX processes and methodologies and the ability to respond appropriately and successfully to pushback and challenges. You will work with the Head of Usability and product stakeholders to scope your projects and develop research roadmaps.

Primary Responsibilities:
  • Plan and conduct qualitative and quantitative research using a variety of methodologies including face-to-face usability sessions, remote usability, un-moderated testing, card sorting, tree testing, ethnographic methods, and derive persona's
  • Own the research process from participant recruiting and screening, scheduling to writing test plans and creating prototypes
  • Proactively look for opportunities to engage with project and product teams and act as an evangelist for user research across the company. 
  • Help build a process for creating UX metrics to measure against and track over time that help illustrate the impact of design changes on the user experience
  • Communicate user behaviors and insights in compelling, creative ways, focusing on actionable recommendations
  • Implement a User Research Knowledge Repository (DoveTail or similar) as a way of collecting, annotating and sharing insights.
 
  • 8+ years of professional, multi-device CX research experience
  • Experience with qualitative and quantitative research methods
  • Experience working with a variety of research tools, including surveys, card sorting, online testing tools, etc. usertesting.com, UserZoom, Qualtrix, Qualvu.
  • Exceptional analytical skills. Able to take a variety of primary and secondary source materials such as site analytics, survey results, user sessions, industry reports and best practices to craft actionable recommendations
  • Ability to create low and hi-fidelity prototypes
  • Excellent presentation skills
  • Curious and creative; enjoy complex issues and problem solving
  • Great interpersonal skills and clear communicator
  • Ability to work and manage time independently
  • Degree in psychology, cognitive science, design, or related field
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Technology we use

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Location

10900 NE 4th Street, Bellevue, WA 98004

An Insider's view of EagleView

What’s the vibe like in the office?

I can definitely say that I’ve learned how to work through total chaos- the greatest of chaos, mind you. It’s rare when you hear silence in our office. From whistles and duck sounds to Nerf gun wars and flying squealing monkeys, I can assure you that there’s never a dull moment working at EagleView.

ALENA BENTLEY

INSIDE ACCOUNT MANAGER

What are some things you learned at the company?

EagleView has been a tremendous catalyst for my professional growth. I never thought I’d be so lucky to end up in a role that I’m so invested in. My coworkers and managers have been an incredible resource from day one, and I’ve gained knowledge and confidence in my field due to the constant support.

AARON TEDROW

ACCOUNTANT

What does career growth look like on your team?

Over my career at EagleView, I’ve consistently grown as an employee in several ways and I’m continuously learning new things each and every day. The assessment process allows me to give and receive feedback that creates all-around better employees. This type of feedback helped lead me to my promotion—my first promotion ever within a company.

THADDEUS HAGOOD

GEOMATICS MANAGER

What are EagleView Perks + Benefits

EagleView Benefits Overview

EagleView offers a “Work-hard, play-hard” culture, generous and flexible paid time off plus seven paid holidays and four floating holidays.

Medical & dental insurance, vision coverage, and prescription coverage and pays a majority of premiums for employees & covered dependents, and more

401(k) and Roth IRA plans, First Tech Credit Union memberships, and tuition assistance for eligible courses of study

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
EagleView provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
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