The Role
Here at Outreach we are passionate about creating an amazing experience for our customers through our best-in-class communication platform. Outreach is the leader in the “Sales Engagement” industry, and much of that is due to our unyielding focus on our customer’s needs, motivations, and goals. We invest in our users by developing immersive experiences, providing incredible value, and creating deeply resonating value propositions.
Every day we create, innovate, and improve workflows for customer-facing sales representatives that provide value their key workflows: calling, emailing, and calendaring. To get it right, we challenge our assumptions of what we understand, and work collaboratively to determine the best path to take. The role of the User Researcher is critical to our continued effort to deliver quality experiences and innovate for the future. As a User Researcher, you will be a key member of the UX team, working closely with Product Designers, User Researchers, Product Managers, Engineers, and other internal teams.
Our Vision of You
You are an experienced researcher with amazing people and communication skills. You are also a hustler, an ombudsman, a tactician, and an amazing teammate. You are ready to tackle complex problems in a space that is still being defined. You are willing to take the initiative - drive value, be the voice of the customer, make tradeoffs under tight deadlines, and be creative with your approach to user research. You hunt for truth, you triangulate, and move quickly, all while having the support of your colleagues and team. Your curiosity, humility, and empathy make you a key component to our customer obsessed mission.
Bonus points: Sense of humor is greatly appreciated. :)
Your Daily Adventures Will Include
- Plan and conduct qualitative and quantitative user research to better understand users’ needs, behaviors, motivations, and goals, as to inform product and design decisions
- Work with minimal direction and collaborate with product, engineering, and design teams to provide actionable insights and deliverables
- Manage multiple research projects, which will require the ability to multi-task and juggle competing priorities
- Contribute your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release
Basic Qualifications
- 3+ years of user research experience, preferably in a SaaS organization
- Have a flexible, lean, creative, and pragmatic approach to user research
- Experience integrating user research principles into product initiatives and UX design
- Strong understanding of the strengths and weaknesses of a variety of research methods, including when and how to apply them during the product development cycle
- Proven history of close work with Designers, Product Managers, and Engineers to prioritize research projects in a fast-paced, rapidly changing environment
- Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly, succinctly, and persuasively across different audiences and various levels of the organization
- Experience with screening/recruiting project-appropriate participants and an appreciation for user research recruitment best practices
- Proven ability to write succinct and actionable research reports that can be consumed by a variety of audiences
- BS (or similar) degree
Preferred Qualifications
- Experience creating UX Artifacts such as Personas and Journey Maps
- MS HCI or similar
Why You’ll Love It Here
• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen