Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Role

Here at Outreach, we are passionate about creating an amazing experience for our customers through our best-in-class communication platform. Outreach is the leader in the “Sales Engagement” industry, and much of that is due to our unyielding focus on our customer’s needs, motivations, and goals. We invest in our users by developing immersive experiences, providing incredible value, and creating deeply resonating value propositions. Every day we create, innovate, and improve workflows for customer-facing sales representatives that provide value in their key workflows: calling, emailing, and calendaring. To get it right, we challenge our assumptions of what we understand and work collaboratively to determine the best path to take. The role of the User Researcher is critical to our continued effort to deliver quality experiences and innovate for the future. As a User Researcher, you will be a key member of the UX team, working closely with Product Designers, User Researchers, Product Managers, Engineers, and other internal teams.

Our Vision of You  

You are an experienced researcher with amazing people and communication skills. You are also a hustler, an ombudsman, a tactician, and an amazing teammate. You are ready to tackle complex problems in a space that is still being defined. You are willing to take the initiative - drive value, be the voice of the customer, make tradeoffs under tight deadlines, and be creative with your approach to user research. You hunt for truth, you triangulate, and move quickly, all while having the support of your colleagues and team. Your curiosity, humility, and empathy make you a key component of our customer-obsessed mission. Bonus points: Sense of humor is greatly appreciated. :)

https://dribbble.com/outreach

Your Daily Adventures Will Include:

• Planning and conducting qualitative and quantitative research to better understand users’ needs, behaviors, motivations, and goals, in order to inform product and design decisions
• Collaborating with product, engineering, and design teams to provide actionable insights and deliverables
• Identifying and executing on high-impact projects, triaging requests, and delivering in time for results to be useful
• Contributing your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release
• Providing guidance to team members and partners on research best practices

Basic Requirements:

• 2+ years of user research experience
• Have a flexible, lean, creative, and pragmatic approach to user research
• Experience integrating user research principles into product initiatives and UX design
• Strong understanding of the strengths and weaknesses of a variety of research methods, including when and how to apply them during the product development cycle
• Proven history of close work with Designers, Product Managers, and Engineers to prioritize research projects
• Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly, succinctly, and persuasively across different audiences and various levels of the organization
• End-to-end experience with all aspects of the research process (study design, recruiting, moderation, analysis, reporting, communicating results and presentations)
• Demonstrated record of influencing outcomes by delivering actionable research insights
• BS (or similar) degree in design, human-computer interaction (HCI), or equivalent experience

Preferred Qualifications:

• Post-graduate degree in a design-related discipline
• Experience in a SaaS organization
• Experience working in a fast-paced software development environment
• Finely tuned analytical skills, you can identify key actionable insights from a wealth of data
• Experience with screening/recruiting project-appropriate participants and an appreciation for user research recruitment best practices
• Experience using a mix of qualitative and quantitative methodologies

You should include these in your application:

• A link to your online portfolio and password
• Your CV and LinkedIn profile
• A few words about why Outreach is interesting to you

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status