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UX Design Manager

| Seattle

The Challenge

We are a rapidly growing UX team focused on crafting innovative end-to-end designs and customer experiences for a global customer base with millions of users around the globe. Our work and vision define Qualtrics as the Experience Management company. We are looking for leaders that are enthusiastic about leading agile design teams that inspire the biggest brands to join our group of builders. Our leaders and customers expect and encourage us to push the boundaries of what an enterprise product could be, envisioning across all platforms to directly impact the product roadmap and our customer’s goals. Qualtrics is blazing a new space for Experience Management and is much more than surveys - your design skills and management acumen help make this vision a reality.

What Success Looks Like in the Role

Your product design vision sees 2-3 years into the future and evolves by listening to customers and ideating ground breaking solutions. You challenge norms to arrive at the right design solution. You obsess about a user’s experience and every detail that goes into it. You identify and surface UX issues and opportunities and set your team up to lead the change with speed and agility. You are a hands on manager that leads by example. Leading collaboration across design teams, software development, product management, and product marketing you create fluid, intuitive user experiences that scale seamlessly across desktop, native mobile and push into paradigms such as voice.

A Day in the Life

  • Lead your team in the creation of a product design roadmap that pushes the boundaries of what it means to be the market leading Experience Company.
  • Mentor your team and grow individual designer’s careers and body of work.
  • Participate in recruiting and ensuring that your teams are resourced and allocated appropriately.
  • Spend time with a customer learning from them what would make Qualitics fluidly integrate into their workflow and improve the quality of their work. Bring the junior members of your team along with you to grow their customer empathy.
  • Develop a new standard in how core design patterns are shared and documented ensuring that engineers around the globe can seamlessly tap into the patterns allowing them to independently build with confidence.
  • Attend a UX team critique - set the standard on how work is presented that inspires the junior designers on the team.
  • Translate data from a usability study and translate it into concrete user interface design improvements and get them prioritized into design sprint planning.
  • Integrate the latest standards in interaction design and trends in user design into the product creating the most intuitive and easy to use enterprise product in the market.

Your Background

You are a customer advocate, you grow and mentor other designers, and you live to see your UX designed experiences in products. You have a clear history of crafting user experiences for web applications and websites that inspire brand loyalty. You have a proven track record of rigorously applying user-centered design processes and methodologies to product development and are enthusiastic about solving complex user interface problems. You have experience with data visualization and a deep understanding of what it takes to build responsive web applications. From data modeling to UI transitions, design systems to pattern definition, your diverse set of skills delivers consumer quality with enterprise power.

Requirements

  • 8 plus years as an information architect, user experience or interaction designer.
  • Experience leading teams of 5+ designers.
  • Bachelor's degree in design, human-computer interaction (HCI), or related field such as Graphic Design, Industrial Design, Visual Arts, or Computer Science. Master’s preferred.
  • Have shipped and maintained multiple products and features with an online portfolio that showcases this work.
  • Ability to work cross functionally and influence partners with excellent written and verbal communication skills.
  • Knowledge of web accessibility principles and experience in building for accessibility.
  • Proficiency in a variety of design tools such as Sketch, Figma, and Invision. Illustrator, Photoshop, Framer, Origami, and/or Principle are a plus.
  • Working knowledge of Github and Jira is highly preferred.

About Qualtrics

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! If you’re searching for a company that’s dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment - apply now!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • We are an open language company so we do not specify on languages and accept all that are helpful toward the product.Languages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Qualtrics PlatformCMS
    • SalesforceCRM
    • Qualtrics iQ DirectoryCRM
    • Qualtrics PlatformEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • MixRankLead Gen
    • RapportiveLead Gen
    • Qualtrics PlatformLead Gen

Location

The office experience is a 5-minute walk from Pioneer Square. The rooftop deck overlooks the Puget Sound and downtown Seattle.

What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

TOTAL REWARDS
The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, bonuses, and tons of career mobility.

WORK HARD/PLAY HARD
For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up.

UPWARD MOBILITY
Because we’re a hyper-growth company, getting promoted and taking on more opportunities is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

OFFICE PERKS
We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

HIGH BAR
We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

GLOBAL
Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Culture
Partners with Nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Friends outside of work
Eat lunch together
Intracompany committees
From WLD, Q&able, Q-Salute, Q-Pride, and Mosaiq to the Dream Team, the Green Team, and hosts of other community-founded groups, you'll find a variety of committees which drive community at Qualtrics.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We serve free lunch on Monday, Wednesday, Friday. On Tuesday and Thursday, we offer a subsidized food ordering option. We have breakfast items (cereals, yogurts, etc.) every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Lunch and learns happen on different occasions. Many times, these are sponsored by the Q Groups or another group looking to help spread messaging and education about key topics.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. We additionally will have times where tickets to local games/events are on offer or will work as a group to purchase tickets for a variety of activities.

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