We started Knock to solve problems we faced ourselves as consumers: the process of renting an apartment sucked. It was disorganized, time consuming, and frustrating. It seemed landlords were stuck in the past and didn’t understand how to use technology to their advantage. But the problems and solutions seemed obvious to us, and we had a vision for what a better experience should be. After validating our insights with a few early customers (who became investors) we got to work partnering with real estate companies to deliver on turning that vision into reality.

Five years later, we have helped our property management customers find homes for millions of renters. We’ve developed an industry-defining SaaS platform that automates marketing, accelerates sales, lifts customer retention, and delivers critical business insights that help our customers operate their business. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards. In March of 2019 we announced we raised a $10m Series A round to continue to accelerate growth and product development, led by Madrona Venture Group: https://www.geekwire.com/2019/madrona-leads-10m-round-knock-crm-communications-service-apartment-landlords/

The real estate industry is continuing to undergo an incredible technology transformation, and Knock is one of the companies driving innovation and shaping the way an entire vertical works. But even with a number of accomplishments in our past, we continue to push our vision forward and build the solutions of the future. We are on a mission to modernize the way property management companies run their businesses, by delivering the tools and insights to optimize all aspects of their sales and marketing operations. Practical uses for applied machine learning, connected IoT devices, and AI powered communication technology are all in our future here at Knock. It's a fun space with interesting problems, and provides all kinds of opportunities to get creative and build solutions our customers simply haven't seen or thought of before. If this sounds exciting, we want to hear from you!

About the Product Team and UX Designer Role

The Knock product team is laser focused on delivering exceptional value to our customers. We enable our customers to understand the occupancy dynamics of their portfolio, and then what they should do across marketing, sales, retention, and operations to ensure they maximize their business results. And not only what they should do - but then we allow them to take direct action within our product! Whether its automating marketing campaigns, to streamlining communications through AI and centralized dashboards, to running effective renewal initiatives (half of renters move out!), Knock is the place where our customers get their work done. The product space is very stimulating - we are at the intersection of workflow, communications, consumer services, and advertising. We also have an incredibly valuable data asset, and there are many opportunities for incorporating advanced data science and AI/ML to solve many problems.

As the UX Designer at Knock, you will be part of the product team designing software in order to meet our customers’ needs. We are looking for someone with a strong portfolio of successful UX projects, ideally with experience at a SaaS organization. You must be able to provide a link to an online portfolio of successful projects/work.

This is an opportunity to join a fast growing, venture backed company and establish best design practices and processes. You will work with developers, marketers and end user clients to realize your design vision and launch best of breed products. This is a critical hire for which the impact will be widely appreciated across the organization.

Key Responsibilities

• Craft evidence-backed design solutions by creating user task flows, wireframes, prototypes, and high-fidelity mock-ups and gathering feedback from stakeholders and customers.
• Collaborate with members of all teams within the organization, specifically product and engineering
• Drive the design review cycle, close on design requirements and achieve consensus
• Plan, conduct, and synthesize results of both qualitative and quantitative user research and usability testing methods.
• Regularly present your work to senior leaders

Required Background, Skills & Experience

• 5+ years professional experience as a UX Designer or similar role
• Solid understanding of user-centered design process, visual design, and usability best practices
• Fluent with design tools of choice (Adobe CC, Sketch, InVision, Framer, Figma etc.) and continuously learning new tools and techniques.
• Experience with Responsive and Adaptive design principles.
• Demonstrated history of planning, conducting, and interpreting user research
• Shipped and maintained multiple products and features with an online portfolio that showcases this work and your process.
• Working knowledge of HTML, CSS and JavaScript is preferred, but not required

Knock Benefits

• Health, Dental & Medical Insurance
• FlexibleTime Off & Paid Company Holidays
• Gym Membership at LA Fitness (across the street from the office!)
• Stock Options
• Public transit reimbursement, bike storage or limited parking near the office provided
• Equipment provided
• Team events
• Free Lunch Fridays!

At Knock we don’t discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome all types!