UX Researcher II at Expedia Group

| Bellevue
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Expedia

Do you believe that the best products are built by teams who focus on understanding user behavior? Do you dream of working in a dynamic, iterative environment where research insights can have an immediate impact on a product’s user experience? If so, then Expedia, the world’s largest travel company, wants to talk to you.

We are a diverse and inclusive organization. As a team, we focus on a drive for results. We are looking for a UX Researcher who is passionate about improving their research methodologies and is motivated by a desire to continually learn and grow.

Responsibilities:

As a User Experience Researcher you will complete studies for one product vertical using a variety of methods including lab testing, remote testing and more. You will collaborate with business partners and User Experience teams to outline research plans, execute research, consolidate findings, and present actionable insights. You will:

  • Define and consolidate qualitative research, including lab-based usability studies, remote usability studies, and field studies to provide insights on requirements definition, content strategy, wireframes, visual and interaction design
  • Work closely with partners across multiple product teams to clearly define and prioritize user research questions, then outline and schedule research studies
  • Work with your mentor or manager to identify and recommend the best methods to answer UX product research questions and prioritize them according to schedule and opportunity constraints
  • Be accountable for running and ensuring quality of user research within your area of focus
  • Consolidate research findings from studies into a short, concise, actionable story for User Experience and product teams
Requirements:

To be a successful User Experience Researcher, it is a given that you are a detailed thinker with a strong sense of curiosity that is grounded in cognitive sciences. We also seek someone with a creative streak, a love for experimentation and the desire and skills to deliver quickly. You have:

  • Knowledge or experience related to writing detailed study plans including goals, metrics, and study protocol
  • Training or practical experience with qualitative and quantitative research methods
  • Ability to articulate qualitative research results trough written and spoken communication
  • Ability to execute on individual studies in a timely manner while delivering high quality and accurate results
  • Strong organizational skills, able to act independently and able to switch quickly between different projects, even within a day
  • An outgoing, persuasive personality with an ability to lead and clarify lateral thinking
  • A natural curiosity that leads you to always wonder how and why people use our products in the way they do
  • A thirst for constant learning and improvement
  • Strong written and verbal communication skills
  • Ability and desire to work with global teams (this role has partner teams based in Jordan)
Experience:

While we recognize that there is not one path to becoming a great User Experience Researcher, we look for:

  • BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Masters degree a plus)
  • Or at least 3 years or more working as a user experience researcher with ability to independently plan, execute, and deliver basic usability evaluations.

#LI-AMC

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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