UX Researcher III at Expedia Group

| Seattle
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Expedia

Do you believe that the best products are built by teams who focus on understanding user behavior? Do you dream of working in a dynamic, iterative environment where research insights can have an immediate impact on a product’s user experience? If so, then Expedia, the world’s largest travel company, wants to talk to you.We are a diverse and inclusive organization. As a team, we focus on a drive for results. We are looking for experienced and talented UX Researchers with solid methodological skills and ability to use research to impact decisions in a dynamic, agile environment.

You are great for this job if:
  • You have excellent research skills with a record of delivering insights that influence product and design decisions
  • You are motivated by a sense of accomplishment and real passion for the work
  • You are known for clear written and spoken communication skills
  • You have solid project management skills and are able to strike the balance between being agile and applying rigor
  • You practice self-awareness and strive to be your best self while finding common ground and building rapport with your peers.
  • We believe that observations are key, that understanding the “why” is critical.
  • We're looking for researchers who can adopt our research philosophy and excel at delivering research insights.
Responsibilities:
  • As a User Researcher III, you will define and execute on the user research program and daily processes for one product area using a variety of methods including; field studies, lab testing, remote testing, and more.
  • You will collaborate with product and User Experience teams to outline research plans, execute research, consolidate findings, and present actionable insights.
  • You will: Define and consolidate quantitative and qualitative research, including surveys, lab-based usability studies, field studies, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design
  • Work closely with partners on at least one product team to clearly define and prioritize user research questions, then outline and schedule research plans
  • Identify and recommend the best methods to answer research questions and prioritize them according to schedule and opportunity constraints
  • Actively find opportunities to improve the user experience for at least one product area
  • Be accountable for running and ensuring quality of user research within your area of focus
  • Consolidate research findings, often from multiple sources, into a short, concise, actionable story for design and product teams
  • Describe and present your methods, design explorations and trade-off rationale to peers, team partners, product partners and UX leadership
  • Estimate work effort and define needed deliverables
Requirements:
  • To be a successful User Researcher III, it is a given that you are a detailed thinker with a strong sense of curiosity that is grounded in cognitive science.
  • We also look for individuals with a creative streak, a love for experimentation and the desire/skills to deliver quickly.
You have:
  • Extensive practical experience with qualitative and quantitative research methods.
  • Advanced ability to articulate and visualize both qualitative and qualitative results
  • Experience working firsthand with UX design and software product teams
  • Ability to plan and lead generative research to define new design concepts
  • Ability to develop creative, flexible and rapid approaches to user experience problems
  • Multi-task across multiple projects and studies going on simultaneously and working with outside vendors where required to conduct research
  • Strong organizational skills, able to act independently and able to switch quickly between different projects, even within a day
  • An outgoing, persuasive personality with an ability to lead and clarify lateral thinking
  • A natural curiosity that leads you to always wonder how and why people use our products the way they do
  • A thirst for constant learning and improvement
Experience:
  • While we recognize that there is not one path to becoming a great Sr. User Experience Researcher, we look for:
  • More than 5 years professional experience, with a least 3 years experience working with product teams and UX designers on software interfaces
  • BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Masters degree a plus)And although not required, it is an advantage if you can demonstrate:
  • Experience working within agile design and development teams

#LI-AMC

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
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    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
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    • ASP.NETFrameworks
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    • HadoopFrameworks
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    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
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    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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