UX Researcher at Ookla

| Seattle | Remote
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Ready to challenge yourself to dive deep and think big? Ookla, the company behind Speedtest and Downdetector, is a team of passionate individuals who have turned clever ideas into unique products and a thriving business. Globally, millions of tests are performed every day across the Speedtest ecosystem on the web, desktop and mobile apps, embedded in routers and deployed in thousands of servers. With all that usage comes countless ways to dissect and analyze our data, and plenty of exciting opportunities to optimize our monetization strategy. It also gives us the ability to help make the internet better, faster and more accessible for everyone. If you crave the chance to do your best work in a flexible work environment where we value individuality and fun as much as we value talent, we want to hear from you.

Ookla has a small but mighty design team that works with all departments and is a part of almost all projects. The user experience researcher’s role, above all, is to act as the voice of the user by advising product design, checking impact with data and helping both our consumer and enterprise users achieve their goals. The candidate should fully understand the user, their needs, motivations and hesitations. A dedicated user experience researcher eliminates the guesswork and instead uses data to inform design. This person will work with the designers, engineers, product managers and developers to create an experience that truly resonates with our users.

Ookla's Beliefs on UX Research

  • Better data equals better products. As a data company, we value quality data and market that value to our customers. The more accurately we can understand our users, their problems, needs, and motivations, the better products we will be able to build for them.
  • A professional researcher will do a better job of testing. They will know when it’s most convenient to conduct which kind of research. They will know how to set up the research to get the most value out of it. This includes recruiting the right users for testing, structuring the sessions, defining tasks, and asking the right questions.
  • A researcher is less emotionally involved in the product. Designers, project managers, and developers have been a part of the development process and often times are too close to the product to see it objectively. This can lead to subjective ideas, which can have a major impact on the research results. A designer who has spent the last three days sketching various ideas, wants at least one of them to succeed. A developer who spent the last three weeks building a prototype wants it to work. A product manager who got buy-in on a direction wants it to be proven. Whenever a team member desires an outcome bias is present. A researcher is indifferent to the outcome.
  • Better utilization of user feedback and user analytics. Getting an accurate picture of a UX problem usually involves both quantitative and qualitative data. We currently collect this data but don’t always have the resources to fully utilize it. A researcher will know how to better collect, track, manage, and draw more accurate, actionable insights from the data collected.
  • Time-saving. When user research is done well, thoroughly, and right at the beginning of the design process, it reduces having to rework the product later when it’s more time consuming and expensive to do so. A dedicated researcher would also be able to take over the whole research process, optimize it for the product development process, and in turn free up the designers and project managers from these tasks.

We are people first, employees second at Ookla, and we know there is no one perfect path to any job. If you’re excited about the work we’re doing and think you have a creative new approach, please apply whether or not your experience matches the job description. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report here].

Expectations for Success

  • Drive user research activities to inform product design including user recruitment, user testing, conducting research, data synthesis, competitive analysis and ultimately, distilling data into actionable insights.
  • Ability to dive deep into both qualitative and quantitative data in order to bring forward new insights that generate product innovations.
  • Document, present recommendations, and build consensus around the research and how it informs the design
  • Partner with designers, developers, project management, and marketing to represent user needs during product definition, requirements gathering, project planning, UI design, and product launch
  • Monitor customer satisfaction data and track impact as measured by changes to the product design and development roadmap
  • Stay aware of emergent UI patterns, trends and their pros/cons from user, accessibility, social/cultural, business, brand, and industry points of view
  • Make a compelling case for features based off customer analysis and feedback

Requirements

The heading says “requirements” but we’re looking for the right person not the exact list. If your life experience prepares you for similar challenges, we’d like to hear from you.

  • BA/BS + 3 yrs or Masters +2 yrs in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.
  • 1-2 years of experience in full product lifecycle research mixed methodology (both qualitative and quantitative) and driving product/design decisions.
  • Experience with in-person and remote usability and UX research tools
  • Experience running usability testing across mobile and desktop. You don’t always default to usability testing, but you love testing products with people when it makes sense to do so.
  • Experience with the standard set of research methods and approaches.

Benefits

We offer competitive compensation, flexible schedules, transit passes, on- and off-site happy hours, team activities, lunch on Wednesdays and an office kitchen full of snacks (when it is safe to be at the office again). Our comprehensive benefits package includes 401(k) matching, unlimited paid vacation and sick time, ESPP options, health/dental insurance coverage and a stand-out parental leave. We make sure you have the best hardware, software and tools available for you to do your work, and we provide excellent flexibility for working remotely as time and responsibilities allow. Visit [our Built In Seattle page] for even more information.

Location

While our preference is to have this person located in Seattle where our headquarters is, Ookla is a remote culture first and we believe in being able to work from wherever you are within the US.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AWS (the specific list is too long)Databases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is located downtown Seattle. Blocks away from Pike Place Market, next door to great shopping with nearby trendy restaurants and bars.

An Insider's view of Ookla

How would you describe the company’s work-life balance?

Since joining Ookla, I’ve experienced quite a few life events. I’ve welcomed my 2 children, lost my dad and both of my grandmothers, and moved homes. Whether I had a pregnancy check-up, a sudden loss in the family, or a much needed personal day, Ookla always supports and encourages me to take the time I need to focus on myself and my family.

Hillari

Director of Operations

How do you collaborate with other teams in the company?

Many of the people I work with at Ookla are remote or international. By utilizing tools like Jira and Confluence or Slack, I always feel like we are working together by updating status' or doing screen shares. It's so easy to jump on a quick call and solve a problem instead of going through rounds of emails and we do that at Ookla very well.

Jamie

Technical Program Manager

How has your career grown since starting at the company?

My career has grown and matured beyond my expectations working here. There has always been a nice balance of challenging problems to solve combined with the support of the entire team to be successful. I still remember my first deploy, reaching millions of people within minutes! It was a surreal feeling and I still remember the sense of pride I had

Chris

Engineering Manager

What's something quirky about your company?

Our company was named after our founder's cat - Ookla. While I never had the pleasure of meeting Ookla, I know exactly what he looked like. He is our unofficial mascot and you can find him in random places in the office. At the end of my team's agenda there's always a different picture of Ookla that one of our designers draws for fun. I love it!

Maria

Marketing Specialist

What are Ookla Perks + Benefits

Ookla Benefits Overview

Ookla prides itself on company perks, both practical and unconventional. In addition to competitive salaries, great offices, unlimited snacks and awesome company events, Ookla offers a comprehensive benefits package that includes 401(k) matching, flexible time off policy and sick time, personal days, a discounted employee stock purchase plan, robust health insurance coverage, an employee assistance program, and stand-out paid parental leave. Our extraordinary team thrives in an environment that values individuality and fun as well as talent. Taking care of our team members and creating a healthy work-life balance has always been important to Ookla. We value a flexible work environment and we don’t believe in a “one-size-fits-all” approach. Ookla has always encouraged their team members to work from home. Team members are given the freedom to be responsible and flexible in their work, which enables them to be more creative and successful in their accomplishments. Our operations team has worked hard to ensure that employees have the ability to be productive while working remotely even before Covid-19. Plus, we pride ourselves on making sure our employees have the best hardware, software and tools available so you can do your work your way.

We’re proud to be recognized by leading organizations for being a top place to work.

Culture
Volunteer in local community
Ookla encourages and organize volunteer opportunities at NW Harvest
Partners with Nonprofits
Ookla is a sponsor/partner with Ada Developers. Ookla has one intern a year through Ada and also participates in panels when needed. We also partner with YWCA for their adopt a family program.
Friends outside of work
Eat lunch together
Intracompany committees
We have a Women's Leadership Committee that meets monthly.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free lunch on Wednesdays and always have plenty of snacks provided everyday including but not limited to; Ellenos yogurt, meat and cheese, boiled egg, fresh fruit.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
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