What is Support Products at Airbnb?

As a company, we place a high value on ensuring that these guests and hosts have a great experience. When issues come up, it’s important for us to support them.

Support Products is responsible for this goal. The team owns all of the touchpoints involved in providing support, including portions of our website and mobile apps, as well as our contact channels (phone, messaging), and the internal tools that our customer support agents use to provide support throughout the world.

We measure our success on customer satisfaction and business efficiency. For the latter, we track how often our customers need to contact us, and, when they do, how long it takes our representatives to solve the case. We are a data-driven team. We run a lot of A/B experiments, and we can tie our contributions directly to the company’s bottom line.

What is an Android engineer on Support Products doing?

This role is on the branch of the team that owns customer-facing touchpoints, which focuses on enabling customers to solve issues on their own.

In this role, you will be the senior Android engineer responsible for work across the following:

• Help Center
• Contact Flow
• Chatbot
• Integrations with Voice (phone channel)
• Safety Center

We’re looking for engineers who:

• Want to tackle projects with large scope and drive significant business impact
• Have strong UX/product sensibilities and enjoy working closely with designers, product managers, and data scientists.
• Love collaborating via code reviews and discussions about system architecture
• Are motivated to improve their teammates’ productivity
• Will be stewards of our app for years to come

Minimum requirements

• 7+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Experience shipping one or more Android apps, ideally currently available in the Google Play Store
• Proficiency in Java or Kotlin and knowledge of the Android SDK and open-source Android ecosystem
• Track record of involvement in architectural decisions / tech design
• Advanced analytical thinking; experienced with making product decisions based on data and A/B testing
• Interest in innovations within the mobile industry 

Benefits

• Stock
• Competitive salaries
• Quarterly employee travel coupon
• Paid time off
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• Fitness discounts
• 401K
• Flexible Spending Accounts
• Apple equipment
• Commuter subsidies
• Community involvement (4 hours per month to volunteer)
• Company sponsored tech talks and happy hours
• Breakfast and lunch
• Much more...