Application Support Engineer (Seattle, US)

| Seattle
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Job description

Are you an application engineer? Do you enjoy to understand how things work under the hood?

Then we have a great opportunity for you to shine, providing assistance towards the platform that will contribute to how artificial intelligence applications learn and develop.

We’re looking for a seasoned engineer that has great communication skills and is attentive to details!

 

 

You’ll work with

  • All the organization, interacting with software, machine learning and product teams;
  • Research and troubleshoot of our platform difficulties;
  • Helping to improve the stability of our internal software and tools;
  • Establishing process standardization within our own software, providing a better experience for our teams and our clients;
  • Initial screening of platform issues to recommend solutions, required steps and trade-offs.

What we offer

  • We provide you a great place to work, in terms of facilities but especially in our culture;
  • You’ll have a voice to act and move forward with any challenge;
  • Interaction with 25+ nationalities across 3 countries (USA, Portugal and Japan);
  • Flexible work conditions and hours (although you’ll want to be at the office);
  • Great compensation package, with several partnerships with different services;
  • Fresh fruit, snacks and coffee every day.

About Us

DefinedCrowd provides high quality training data to fuel AI applications and initiatives. Our fully customizable workflows in speech, NLP, and vision are designed to help our clients reach their business goals quickly, easily and with guaranteed results.

But, the power of artificial intelligence is anything but purely artificial. The ability to process and analyze millions of data points per second gives AI the ability to quickly present information to human workers in a digestible fashion. The combination of automation and machine learning gives human workers superpowers they have never possessed.

By working in collaboration, human powers and skills are amplified by augmented intelligence. This new collaborative intelligence will be capable of performing unimaginable superhuman feats. So, human roles aren’t disappearing. In fact, AI is creating new human career paths: Trainers, Explainers, and Sustainers.

Requirements

Required skills

  • BSc/MSc in Computer Science or related field;
  • Knowledge of REST API's for operational tasks ;
  • Strong knowledge in SQL syntax;
  • Working knowledge of Python or PowerShell;
  • Strong understanding of monitoring principles;
  • Excellent speaking and writing skills in English;
  • Strong communication skills and the ability to work effectively across multiple business and technical teams;
  • Customer service experience and/or experience in a customer service-oriented environment;
  • Passion for problem solving & automation;
  • Experience supporting mission-critical systems;
  • Demonstrate autonomy and willingness to learn.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks

Location

111 W. John St., Seattle, WA 98119

An Insider's view of DefinedCrowd

What’s the vibe like in the office?

“The best thing about working for DefinedCrowd is the culture and showing respect towards one another. Everyone genuinely enjoys coming to work every day, and this is what I appreciate the most.”

Xiaoting

Software Engineer

How does the company support your career growth?

"What makes DefinedCrowd stand out from other companies is that every employee has a stake in the company’s success. We're very team-driven and collaborate towards our shared vision of a smarter AI. We love what we do, and this shows in the strong relationships we build with each other and our customers.”

Julie

Senior Technical Product Manager

What unique initiatives do you have that encourage innovation?

“Being part of DefinedCrowd is more than just a job, it’s about exploring boundaries, tackling challenges and shaping the future. You are valued for your contribution and evaluated on your merit. AI and big data is the new land of opportunity, and with DefinedCrowd, these opportunities are there for the taking.”

Daan

Director of Customer Success

What are DefinedCrowd Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 15 days per year of paid time off based on years of service.
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Parking
We offer employees A parking subsidy.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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