Customer Centric Senior/Staff Software Engineer at ServiceNow
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Our team is responsible for addressing critical platform escalations which require product expertise and immediate engineering assistance. Customer response team plays a focal role in identifying, mitigating and preventing P1 issues affecting customers.
What you get to do in this role
As a Customer Response Engineer with Platform Development team, you will work with internal ServiceNow teams to triage and address customer escalations.
You will collaborate with cross-functional engineering teams to develop new and improve on existing platform features.
You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform.
Serve as a liaison between the engineering and customer facing teams to develop high quality engineering solutions to customers, partners and prospects
You will participate in requirement analysis, design and code reviews, and other related activities expanding ServiceNow platform capabilities.
In order to be successful in this role, we need someone who has:
- 2-5 years of software development experience
- Solid understanding of Java
- Solid understanding and experience with relational databases (MySQL or Oracle)
- Solid understanding of Linux
- Strong problem-solving and analytical skills with an aptitude for continuous learning of new technologies
- Passion for solving complex issues running on dynamic, real world loads.
- Ability to diagnose entire technology stack
- Strong interpersonal skills and ability to articulate complex technical issues to non-technical audience
- Bachelor’s degree in Computer Science or Information Systems, or equivalent technical discipline, or similar work experience.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.