We are looking to add a proactive Customer Support Engineer to our team. This role requires a passion for customer service and a helping mindset to provide support, problem-solving and advice on our range of software products for all internal and external customers. Our ideal candidate pairs technical understanding with a positive, ready-to-help attitude. By joining our professional and FUN team in Seattle, you will have the opportunity to learn about our world-leading products and play a key role in ensuring the success of our sales teams and customers. 

Your responsibilities will include:

• Providing high-quality phone, email and live chat support for Nintex products 
• Replicating complex customer issues and solving problems
• Providing a conduit between product teams and customers on issues
• Recognizing and communicating product issues to the Development team
• Direct assistance to the Sales team with online product questions and demonstrations
• Providing community and online support in our forum
• Working with customers on case resolutions
• Continually contributing insights to our knowledge database

 You will come to us with:

• Degree in Computer Science or related field preferred proven ability
• Intellectual curiosity and a readiness to learn new technologies at lightning-speed
• Exemplary verbal and written communication skills
• Commitment to providing an exceptional experience to customers
• Creative and methodical problem solving skills
• General technical knowledge of and passion for 
• Attention to detail and follow up - observant and analytical 

We are especially drawn to:

• Experience with workflow automation
• Experience developing or administering Microsoft SharePoint 2010, 2013 and 2016 environments
• C# or SQL developer experience - understand stored procedure, database design
• AD, PowerShell and/or Windows Sharepoint Services / SharePoint Server installation and configuration experience
• Windows 2012/2016 Administration experience

Who We Are:

• We improve the way people work
• We provide powerful technology to transform how work gets done
• We focus on the enduring success of our customers and partners
• We make work easy
• We move fast
• We enjoy our work together
• We have premium level benefits and a positive flexible work environment

When you make work flow, you help people get more done. With fewer hassles. In less time. You impact more companies in more ways. And make more of your career. We help companies do what they set out to do. It’s inspiring work, and it takes inspired thinkers like you. Work with us. Work Inspired.

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.