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Customer Support Engineer

| Bellevue

You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.

We are looking to add a proactive Customer Support Engineer to our team. This role requires a passion for customer service and a helping mindset to provide support, problem-solving and advice on our range of software products for all internal and external customers. Our ideal candidate pairs technical understanding with a positive, ready-to-help attitude. By joining our professional and FUN team in Seattle, you will have the opportunity to learn about our world-leading products and play a key role in ensuring the success of our sales teams and customers. 

Your contribution will be: 

  • Providing high-quality phone, email and live chat support for Nintex products 
  • Replicating complex customer issues and solving problems
  • Providing a conduit between product teams and customers on issues
  • Recognizing and communicating product issues to the Development team
  • Direct assistance to the Sales team with online product questions and demonstrations
  • Providing community and online support in our forum
  • Working with customers on case resolutions
  • Continually contributing insights to our knowledge database

To be successful we think you need:

  • Degree in Computer Science or related field preferred proven ability
  • Intellectual curiosity and a readiness to learn new technologies at lightning-speed
  • Exemplary verbal and written communication skills
  • Commitment to providing an exceptional experience to customers
  • Creative and methodical problem solving skills
  • General technical knowledge of and passion for 
  • Attention to detail and follow up - observant and analytical 

We are especially drawn to:

  • Experience with workflow automation
  • Experience developing or administering Microsoft SharePoint 2010, 2013 and 2016 environments
  • C# or SQL developer experience - understand stored procedure, database design
  • AD, PowerShell and/or Windows Sharepoint Services / SharePoint Server installation and configuration experience
  • Windows 2012/2016 Administration experience

How we operate:

Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:

  • We deliver on our commitments. We focus on a few key priorities and ensure we deliver with quality every time…..on time.
  • We don’t wait. If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
  • We operate with respect and consideration. We will move fast and deliver…and, we will do it the right way.

At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.

Unleash your potential. Apply today.

Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.

Read Full Job Description

Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Bellevue, WA

An Insider's view of Nintex

How does your team reward individual success?

Every quarter we prioritize employee recognition through our Nintex Impact Award, which allows a winning employee or team to work from any Nintex global office for one week with all expenses paid, including travel and lodging. Potential locations include Auckland, Dubai, London, and Melbourne, among others.

Karina

VP, Human Resources

How do you collaborate with other teams in the company?

Our company culture is highly collaborative. We work very closely between departments to ensure that our efforts are aligned and everyone is involved. The open floor plan encourages face-to-face conversations in addition to regularly scheduled alignment meetings.

Ray

Sr. Strategic Alliance Manager

How has your career grown since starting at the company?

In the two years I've been with Nintex, I've had the opportunity to take on many different responsibilities and projects which have helped me grow professionally. My manager acts as a constant advocate for me and has encouraged me to take on work that I'm incredibly passionate about.

Haley

Digital Marketing Manager, Corporate Communications

What is your vision for the company?

Our mission at Nintex is to improve the way people work through process management and automation. The success of our partners and customers is our ultimate goal, and we are continually innovating the Nintex Platform to deliver you the best in no-code process automation technology.

Eric Johnson

Nintex CEO

What are Nintex Perks + Benefits

Culture
Volunteer in local community
As part of our service program, Nintex Gives Back, employees have the opportunity to volunteer and donate to multiple local causes, such as Northwest Harvest and You Grow Girl.
Friends outside of work
Eat lunch together
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
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