Director, Engineering Operations (DevOps)

| Seattle
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At PitchBook we work to provide global professionals with comprehensive data on the entire venture capital, private equity and M&A landscape so they can discover and execute opportunities with confidence. We credit our success and rapid growth to our cutting-edge products, customer centered attitude and ability to embrace and drive change.
In just over a decade, PitchBook has reached over 1,300 global employees with offices worldwide, and we're not slowing down! Consistently recognized as a Best Place to Work, our culture is at the heart of our success and is driven by excellence, inclusion and fun. At PitchBook we're committed to fostering an open and collaborative work environment.
About the Role:
As the Director of Engineering Operations in PitchBook's engineering division, you will be leading platform engineering, reliability engineering, and developer experience, including vision, strategy, and execution. You and your group of engineers will work to optimize the utilization of every asset (human or machine) that PitchBook employs to build software. Your target will be to consistently delight PitchBook customers through the reliability, quality, and delivery speed of our products, and to measurably improve the lives of our engineers by automating away all manual processes required from code to delivery.
You will utilize your extensive background building, deploying, and delivering products end-to-end. You will be both hands-on (identifying delivery technologies, building pipelines, digging deep into our infrastructure and cloud deployments) and broad (leading, mentoring, supporting, strategizing). You will assess and manage our infrastructure decisions, cloud cost management, and provide business-level guidance.
You will lead with an "enablement" mindset – designing services and support structures for internal PitchBook use aimed at optimizing the rest of the organization. Your direct and indirect impact will be felt broadly, and you will foster an environment and culture that raises the engineering bar across the organization. You will bring others along with you in developing solutions, engaging diverse perspectives to advance creativity and innovation.
Your ability to collaborate with colleagues, provide leadership in a matrix-style structure, level up engineers and development managers through automation, reliability services, and support, and enable efficient usage of our cloud platform across hundreds of engineers globally will be critical to your success. You will solicit feedback, engage others with empathy, and help create a culture of belonging, teamwork, and purpose.
If you love building customer-centric solutions, strive for excellence every day, are adaptable and focused, and believe work should be fun, come join us! 


Primary Job Responsibilities:

  • Owns engineering operations strategies, practices, and standards across the organization, working closely with engineering leadership and product management to craft roadmaps and success criteria
  • Evangelizes and organizes PitchBook's DevOps culture, integrating product and engineering with operations seamlessly through structure, collaboration, enablement, and automation 
  • Devises solutions that optimize and accelerate the SDLC while maintaining exceptional quality and security, repeatably applied through automation
  • Leads site reliability engineering, including recoverability (DR, failover, regionality), SLOs/SLIs and error budgets, connectivity (CIDR, VPCs, subnets), latency, availability, clustering, incident response, root cause analysis (RCA), change management, observability, and on-call support
  • Leads platform engineering, including cloud managed services, base images, containerization strategy and execution, infrastructure automation (+ GitOps), service mesh, cloud procurement, and governance
  • Leads developer experience (DevEx), including developer productivity, SDLC and operational metrics, automated CI/CD pipelines, value stream management and tracking, and tool selection and integration
  • Manages cloud budget and makes informed, pragmatic decisions to balance cloud cost optimization with human resource needs, short- vs. long-term business scalability, security, reliability, and maintainability
  • Describes technical context in intuitive ways for different audiences, adapting communication from highly technical deep dives with engineers to non-technical dialogue with executive stakeholders
  • Learns constantly, including in available managed services (PaaS/SaaS/IaaS), libraries, frameworks, and platforms (commercial and open source), pros/cons and cost/benefit tradeoffs
  • Leads the company's application of Agile, Lean, and principles of fast flow to engineering department efficiency and productivity, and owns operations' role in process automation to achieve fluidity

Skills and Qualifications:

  • M.S. in Computer Science, Software Engineering, or related 
  • 7+ years in senior DevOps, Developer Experience, Site Reliability Engineering, or Software Development Engineering roles with large-scale systems
  • 3+ years coding and delivering software as an engineer 
  • 3+ years in a leadership role responsible for department- or company-level DevOps, SRE, and/or DevEx ownership
  • Extensive background in Docker, Kubernetes (+ EKS/GKE/Helm), Service Mesh (e.g. Istio), Ingress & Load Balancers (e.g. NGINX), Linux, IaaS / PaaS / SaaS solutions, and distributed microservices architecture
  • Strong skills in DevOps, Infrastructure-as-Code (IaC), and GitOps configuration & CI/CD pipelines, including Terraform, Puppet/Chef, Ansible, Flux/ArgoCD, JenkinsX, GitHub CI/Actions, or similar tools
  • Strong skills in system administration, shared services management and HA solutions, including for web services, messaging solutions (Kafka, RabbitMQ), databases (e.g. PostgreSQL), and caching solutions
  • Holds at least one professional certification in AWS or GCP ("DevOps Engineer" or "Architect" preferred) 
  • Has successfully built and executed multi-year technical initiatives, with a strong metrics focus
  • Excellent communication skills, written and verbal. You're a polished presenter. You can effectively read the situation and adjust your communication style to the audience

If you are ready to start the conversation about how you might contribute to all the happenings at PitchBook, submit your resume today! PitchBook appreciates and respects diversity, and as such, we are an equal opportunity employer.
#LI-JH1 

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Located just blocks away from Pike Place Market and historic Pioneer Square, our headquarters boast stunning mountain views

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