Director, Manufacturing Industry Architect at ServiceNow

| Kirkland
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Job TItle: Director, Manufacturing Industry Architect 
Location(s): Remote, PA/ Remote, IL/ Remote, OH

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before.

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies in a highly visible role with massive potential impact.

To propel our next phase of growth, ServiceNow is investing in a Manufacturing Vertical Solutions and Go-To-Market organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform these industries leveraging ServiceNow’s powerful digital workflow platform.

Join a team that will fundamentally re-shape the Manufacturing sector, helping leading manufacturing companies transform their customer service, field service, and manufacturing operations, as well as work with the most disruptive IoT partners in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

The Position

We are looking for a seasoned Solution Architect for the Manufacturing Industry to join our Global Vertical organization. The ideal candidate is a Manufacturing industry expert with experience in helping manufacturing companies transform their systems and business processes, especially in terms of customer service, field service, and/or supply chain/manufacturing operations domains. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in this sector. S/he has experience in architecting complex, comprehensive and integrated software solutions for the manufacturing industry. And s/he is passionate about how cloud-based software products can help accelerate the transformation of the manufacturing industry.

This role will serve as ServiceNow’s senior technical expert for the Manufacturing industry. The Director, Manufacturing Industry Architect will collaborate with customers and partners to create the best practice ServiceNow solution architecture for the industry, as well as help key accounts to fine tune this architecture to their unique needs. This individual will become the trusted advisor of our customers, product organization, sales teams and partners, as well as support our industry leadership team in making strategic decisions.

The Person

The ideal candidate has demonstrated ability in the following key areas:

  • Industry Experience: 12+ years working in the IT group of a manufacturing company, or playing an enterprise architect and/or solution consulting role in a software company that sells to manufacturing organizations. Familiarity with customer service, field service, and supply chain/manufacturing operations processes and the landscape and patterns of the core systems of a manufacturing company such CRM, ERP, SCM, MES, and IOT.
  • Solution Architecture Development: Proven track record of collaborating with internal domain experts, customers and partners to create industry-specific solution architectures for manufacturing organizations. Demonstrated ability to determine repeatable industry use cases, understand the manufacturing IT ecosystem, explain how the solution integrates with this ecosystem, and help provide best practices for successful transformations in the manufacturing industry.
  • Strategic Decision Making: Influence our product organization on technological and architectural considerations for our manufacturing industry products. Ability to provide management insight and understanding on customer implementations and best practice deployment architectures to help identify the ideal target segments for ServiceNow.
  • Solution Sales Success: Passion for and track record of collaborating with sales teams (Account Executives, Solution Consultants, Product Sales) as a trusted advisor to architect the best industry solution for each customer. Experience enabling sales teams on the manufacturing industry IT landscape, and help them develop the ideal architecture for key solution-based opportunities.
  • Cross-Functional Execution: Proven ability to generate results in a highly matrixed organization, collaborating with Sales, Pre-Sales, Product Management, Professional Services, Enablement, and Alliances organizations around a common manufacturing industry strategy.
  • Content Development: Demonstrated ability to create and distribute compelling internal and external content, including telecom IT ecosystem overview, manufacturing use case analysis, solution blueprint / architecture, and alignment to Industry Standards.
  • Customer Engagement: Ability to present to customer audiences and build credibility around the ServiceNow solution architecture for manufacturing companies.

  • 12+ years of experience working in or selling into the manufacturing industry, with deep knowledge of operational business processes, preferably including the customer service, field service, and/or supply chain/manufacturing operations domains
  • Ideal candidates would have extensive experience in transforming a manufacturing company (either as an IT business or IT), have been involved in planning, architecting and delivering telecom transformation projects.
  • Software Solution Engineer and/or Software Architecture experience
  • Self-starter with demonstrated leadership experience
  • Understanding of key repeatable industry use cases and IT ecosystem in manufacturing
  • Strong communication and writing skills
  • Ability to develop trusted advisor relationships with customers, partners, product teams and sales organizations
  • Superior organizational skills with ability to effectively prioritize
  • Familiarity with ServiceNow and/or the digital workflow technology market
  • Ability to thrive in a super-fast paced, constantly evolving company
  • Minimum Bachelor’s Degree. MBA or related Master’s Degree is a plus.
  • Ability to travel up to 50% of the time



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

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We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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