About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer-obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. This obsession with customer experience helps us develop software, technology, and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative, and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity, and dynamic global team.  We value people who are authentic, take ownership, and deliver together. Does this sound like you? 

About the Role

Success in the role requires a proven presales professional who can anticipate, understand, and manage OpenMarket Enterprise prospect and customer needs then respond accordingly with Industry-leading solutions.

The Director of Sales Engineering will be responsible for supporting global Sales Account Directors by leading all technical aspects of the sales process, from qualification and proposal to deal closure.  This position will work closely with different departments to ensure OpenMarket business growth predicated on customer success and satisfaction.

What You'll Be Doing

• Develop and deliver customer-focused presentations and demonstrations of proposed OpenMarket solution sets (products and services) as they apply to the customers/prospects problems and needs.
• Enhance and develop presales strategies to drive new business and provide an excellent customer experience from initial engagement to onboarding.
• Provide a high level of technical understanding of the relevant technologies that informs sales activities, customer engagements, and solution design.
• Ensure and achieve sales engineering excellence in support of customers or accounts at risk due to operational issues; work with account teams and operations to develop plans to mitigate risks.
• Work closely with internal cross-functional teams to develop high-quality, strong, and accurate proposals and responses to requests.
• Act as the Voice of the Customer when providing feedback to the product team and roadmap.
• Provide technical/functional leadership to Sales Account Directors to set and manage customer expectations based on current solution set and future roadmap.
• Assist global teams as needed to grow regional business.

What to Bring

• 10+ years of technology (emphasis on mobile) experience with a focus on major enterprises companies.
• 8+ years of enterprise level presales experience (emphasis on mobile).
• Expert knowledge in key technical domains such as SMS, MMS, RCS, SaaS offerings, API integration, and platform capabilities.
• Deep understanding of other key domains such as commercial, financial, legal, privacy/security, provisioning, global SMS, and mobile carriers.
• Ability to demonstrate successful track record in assisting senior sales professionals with planning, selling, and closing complex and competitive sales opportunities with multiple stakeholders.
• Proven capability to build professional, compelling proposals, create and execute engaging and informative live demos for prospective customers.
• Ability to demonstrate successful track record in assisting senior sales professionals with planning, selling, and closing complex and competitive sales opportunities with multiple stakeholders.
• Excellent written, verbal, and presentation skills with the ability to establish strong and effective relationships with executive level decision makers.

Nice to Have

• Excited to learn new products and services in a rapidly changing environment.
• Experienced in driving organizational rigor.
• Exceptionally self-motivated.

Education/Training

• Bachelor’s degree or equivalent experience required.
• MBA desired.

You'll Be a Great Fit If

• You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
• You desire to work with some of the world’s top brands.
• You love finding solutions to interesting problems and figuring out how things work.
• You welcome having autonomy with complex tasks.
• You are passionate about using your experience and expertise to inspire the team.

Additional Information

This position is open in Seattle, WA.

Travel required: 25-50% (When permittable).

OpenMarket embraces diversity and is an equal opportunity (EEO) employer.

We are unable to sponsor new U.S. work visas at this time.

Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.