Director, Web Operations at Blue Nile

| Seattle
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Description

 

Blue Nile is seeking a passionate and talented Director, Web Operations is responsible for providing oversight of day to day management and leadership of technology teams providing technical support to our Blue Nile customers & employees.  The leader we are looking to hire encourages cross-functional partnership and is accountable and responsive to leadership and stakeholders. He/She provides guidance and leadership to the team, but also directly supports users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. Effective communication, leadership and problem-solving skills required.

Blue Nile seeks candidates who thrive in an entrepreneurial and dynamic environment and demonstrate a record of achievement. The successful candidate will have strong problem solving skills, enthusiasm for learning new technologies, and a strong sense of ownership and responsibility.  Come make your mark at a small company where you have the opportunity to make a difference.

Responsibilities:

  • Lead teams responsible for managing and administering essential IT operations and systems including servers, networked storage, networking equipment, connections to outside services, server room infrastructure, laptops, desktops, software and hardware
  • Managing and selecting vendor and partner relationships, including providers of IT and network support services
  • Developing and maintaining IT and Information Security governance, compliance programs, frameworks, policies and audit control
  • Enhancing, maintaining and testing business continuity preparedness and disaster recovery infrastructure, including managing backups of data and virtual machines
  • Oversee migration from on-prem solutions to cloud based storage and SAAS solutions
  • Work with cross functional teams to define trade-offs on projects including priority, effort, impact, capacity planning & resource balancing, all while achieving growth opportunities for the team
  • Identify and communicate technical risks and trade-offs to key stakeholders
  • Oversee the management of Blue Nile’s Helpdesk, including 24x7 support, software licensing, optimizing employee experience with in office and remote work.
  • Partner to support Blue Nile teams & employees looking to evaluate, deploy, secure, and manage 3rd party software solutions.
  • Mentor, develop and guide Engineers & Help Desk Techs so they are empowered to do their best work.

Qualifications:

  • Bachelor’s Degree or equivalent relevant work experience.
  • Preferred formal leadership experience in a technical field or on a technical team
  • Solid technical background in Windows and Apple environments: Software, hardware, automation, administration
  • Solid knowledge of IT technologies (e.g., operating systems, network devices, software development and architecture)
  • Solid understanding of networking concepts, VPNs, and internet technologies
  • Experience and interest in cyber security technologies
  • Strong communication and analytical skills
  • Experienced in root cause analysis using various problem-solving methodologies
  • Ability to exercise judgment within procedures and practices to determine appropriate action
  • Must build productive internal/external working relationships
  • Ability to handle high pressure, prioritize work, and understand impact of duties
  • Respond to metric/goal driven environment, take initiative to meet goals

What we offer

  • Medical, Dental, and Vision Healthcare Coverage
  • 401(k) with Company Match
  • Paid Vacation
  • Competitive Salaries
  • Transportation Allowance
  • Employee Discount
  • Employee Referral Bonus
  • Fitness Center Discount
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are located in Seattle’s vibrant Pioneer Square district. We are close to transportation, restaurants, coffee shops and parks.

What are Blue Nile Perks + Benefits

Culture
Volunteer in local community
Blue Nile participates in local volunteer activities such as Fred Hutch Obliteride
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Blue Nile has an employee-led Diversity, Equity and Inclusion Advisory Council
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Blue Nile has an employee-led Diversity, Equity and Inclusion Advisory Council
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Set aside up to $2,650/year pre-tax to pay for eligible health expenses- including many over-the-counter products.
Disability Insurance
Dental Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Vision Benefits
Health Insurance Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Life Insurance
Employer paid life/AD&D insurance with a $50,000 benefit for each. Supplemental life/AD&D available for employees, spouses, and children
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
All full-time regular employees receive $100.00 per month to aid with transportation costs. Pre-tax savings are available on bus and ferry passes as well as parking expenses.
Company Outings
Happy Hours
Happy hours are hosted Once per month by our Brewnile Club!
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Blue Nile offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
Paid industry certifications

Additional Perks + Benefits

Benefits are effective the first of the month following your date of hire.

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