Description

Blue Nile is seeking a passionate and talented Director, Web Operations is responsible for providing oversight of day to day management and leadership of technology teams providing technical support to our Blue Nile customers & employees.  The leader we are looking to hire encourages cross-functional partnership and is accountable and responsive to leadership and stakeholders. He/She provides guidance and leadership to the team, but also directly supports users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. Effective communication, leadership and problem-solving skills required.

Blue Nile seeks candidates who thrive in an entrepreneurial and dynamic environment and demonstrate a record of achievement. The successful candidate will have strong problem solving skills, enthusiasm for learning new technologies, and a strong sense of ownership and responsibility.  Come make your mark at a small company where you have the opportunity to make a difference.

Responsibilities:

• Lead teams responsible for managing and administering essential IT operations and systems including servers, networked storage, networking equipment, connections to outside services, server room infrastructure, laptops, desktops, software and hardware
• Managing and selecting vendor and partner relationships, including providers of IT and network support services
• Developing and maintaining IT and Information Security governance, compliance programs, frameworks, policies and audit control
• Enhancing, maintaining and testing business continuity preparedness and disaster recovery infrastructure, including managing backups of data and virtual machines
• Oversee migration from on-prem solutions to cloud based storage and SAAS solutions
• Work with cross functional teams to define trade-offs on projects including priority, effort, impact, capacity planning & resource balancing, all while achieving growth opportunities for the team
• Identify and communicate technical risks and trade-offs to key stakeholders
• Oversee the management of Blue Nile’s Helpdesk, including 24x7 support, software licensing, optimizing employee experience with in office and remote work.
• Partner to support Blue Nile teams & employees looking to evaluate, deploy, secure, and manage 3rd party software solutions.
• Mentor, develop and guide Engineers & Help Desk Techs so they are empowered to do their best work.

Qualifications:

• Bachelor’s Degree or equivalent relevant work experience.
• Preferred formal leadership experience in a technical field or on a technical team
• Solid technical background in Windows and Apple environments: Software, hardware, automation, administration
• Solid knowledge of IT technologies (e.g., operating systems, network devices, software development and architecture)
• Solid understanding of networking concepts, VPNs, and internet technologies
• Experience and interest in cyber security technologies
• Strong communication and analytical skills
• Experienced in root cause analysis using various problem-solving methodologies
• Ability to exercise judgment within procedures and practices to determine appropriate action
• Must build productive internal/external working relationships
• Ability to handle high pressure, prioritize work, and understand impact of duties
• Respond to metric/goal driven environment, take initiative to meet goals

What we offer

• Medical, Dental, and Vision Healthcare Coverage
• 401(k) with Company Match
• Paid Vacation
• Competitive Salaries
• Transportation Allowance
• Employee Discount
• Employee Referral Bonus
• Fitness Center Discount