Engineering Manager, Business Systems (Seattle, WA)

| Seattle
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Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

 
At Outreach, Business Systems’ mission is to enable and enhance corporate and customer experience processes at scale. Data and thoughtful integration are at the core of Business Systems' ability to provide a seamless user experience across Financial Systems, Customer Experience Systems, and Operational Analytics/Data Science. As our customer base continues to grow, we are looking towards new ways of building out our systems to provide frictionless user experiences across our business systems domain. We have an opportunity for a business-oriented Software Engineering Manager to lead the Business Systems Software Engineering team to help us scale our architecture and enable our users.

The Role

You’ll lead Outreach’s first engineering team built to support corporate and business needs. This is a critical role for our team and the company, where we see the flow of information across our business systems as key to enabling our internal stakeholders, as well as an important partner to product engineering teams focused on platform monetization. In this role you will own our business systems data and software architecture, and the flow of information between our core systems and our data warehouse, working to optimize for both systems and human consumers of data. Most importantly, you will consider new ways to enable users across finance, support, success, analytics, product, and other areas of the company where their workflows or tooling would benefit from interaction with a business system. You’ll look for better ways to do things, building software and data pipelines to bridge gaps between our systems and provide for a better user experience. 

However, the right person for this role will take a fundamental approach to building or adapting the right tools for the job. To that extent, we build on AWS, and the team owns its own stack and technology choices. You and the team will be well-enabled to design and build best-in-class solutions.

Your Daily Adventures Will Include

  • Manage, coach, and mentor a team of software engineers, growing the function over time - we’re one of Outreach’s newest organizations, and continuing to grow!
  • Build a team culture of growth, impact, and trust
  • Own the project backlog for your team, working closely with internal stakeholders to identify projects and set priorities
  • Define and track key performance metrics for your team
  • Collaborate closely with recruiting to define job requirements, interview candidates, and build the team

Basic Requirements

  • You have 2+ years of management or tech lead experience with software engineering teams
  • You have demonstrated success owning and delivering on problem statements from start to finish
  • You thrive in an ambiguous environment and seek out collaboration to design effective solutions
  • You have experience designing and supporting internal-facing systems where your users are your coworkers
  • You have experience with container-based workflows and services
  • You have experience designing, building, and supporting cloud-based infrastructure services (AWS preferred)
  • You have a willingness to learn new technologies, and may be especially interested in learning Python, Golang, Ruby on Rails, and Typescript
  • You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Even Better If You:

  • Have experience enabling corporate functions by building great tooling and delivering accurate, timely data
  • Love developing a data engineering organization
  • Are interested in both the data delivery and tool building aspects of software engineering
  • Enjoy working directly with finance, accounting, support operations, analytics, data science, and product teams - it’s a wide variety of folks, but great business systems are something you see as end-to-end solutions!

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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