Engineering Manager – Site Reliability

| Seattle

Zipwhip is a Seattle-based SaaS (Software-as-a-Service) company that is changing the way businesses and consumers communicate. We invented the capability to text to and from a landline, toll-free or VoIP telephone number and have led the entire industry since. Over 35,000 businesses use our product and we are the fourth fastest-growing company in Washington state. We are backed by Goldman Sachs, Microsoft Ventures, OpenView, Voyager Capital and a host of other investors, and are seeing great growth in customer base and revenue. Zipwhip is the only business-texting provider with direct connections to all Tier 1 and 2 wireless operators in the U.S., and we've delivered billions of texts to consumers nationwide.

We are looking for a Site Reliability Manager to help scale our team and systems. You will have the opportunity to build the teams, systems and culture that make our products, organization and platform reliable, performant, and resilient.


  • Should have experience being responsible for customer facing production systems at scale.
  • Are a highly motivated engineering manager with passion to empower and grow an engineering team.
  • Can recognize and leverage the diverse experiences of the team to expand and grow faster.
  • Put the customer first: “Will the customer be delighted with this?”.
  • Are excited about shipping production-level code and systems and equally excited about the trajectory of your team and your part in forming them as outstanding engineers.
  • Stay abreast of modern technologies and practices, and thoughtfully recommend the introduction of new technology and innovative processes.
  • Are curious, willing to learn, share and improve.

What’s the job really?

  • You will recruit and lead the technical talent to expand the reliability practice at Zipwhip.
  • You will have the opportunity to manage the complex challenges of scale on our platform and will keep an ever-watchful eye on our systems capacity and performance.
  • Own end-to-end availability and performance of key services and build automation to prevent problem recurrence.
  • Own the objective of continuously improving our software developer’s operational awareness and responsibility.
  • Developing key performance indicators and reports to communicate service health, incidents, and uptime to the rest of the company and executives.
  • Coaching, mentoring, performance monitoring, managing scope, setting vision, making technical decisions and ready to roll up your sleeves to unblock the team.

What to bring:

  • Bachelor's degree in computer science, similar technical field of study, or equivalent practical experience.
  • 7+ years of experience in an SRE or cloud operations engineer role.
  • 5+ years of experience managing an SRE team, on-call rotation, and driving DevOps transformation.
  • Track record of building high functioning teams, including recruiting, mentoring and retaining diverse talent base.
  • Experience managing an engineering team in large scale distributed systems with technical deep dives into code, networking, operating systems and/or storage.
  • Experience and passion for defining what monitoring and alerting should look like for complex systems.
  • Experience owning the availability and uptime of a SaaS service in the public cloud (AWS, Azure, GCP).
  • Passion to automate everything possible and have worked with server automation tools like Terraform and Kubernetes (Helm)
  • Prior experience managing Linux systems in a production environment and scripting languages (Bash, Python, Go, Ruby).
  • You have seen scale in your time; solving a diverse range of problems with complex distributed systems & relational databases (MySQL, PostgreSQL) in both startups and large organizations.
  • Experience engaging with customers and partners, both inside and outside of Zipwhip to understand their business needs and priorities, technological landscape and roadmaps.

We offer:

  • We value diversity and strive to create an environment where everyone can feel safe, valued, empowered, and connected.
  • A fun, flexible, and lively startup culture in one of Seattle's coolest offices, with waterfront view.
  • A place where people can effectively work together and have access to the latest technology to do their best work.
  • Our award-winning culture stems from having a core set of values that are lived daily from the top down. This includes hackathons to showcase innovation, lots of service opportunities to serve our surrounding community, and fun collaborative events to connect with executives and
  • Ample opportunities for professional growth, internal advancement and movement, and company-supported learning.
  • Competitive compensation and stock options.
  • Full benefits package including parental leave, a matching 401k program, PTO, and medical, dental, vision, disability, and life insurance.
  • Subsidized access to a fitness center + other onsite wellness offerings, such as yoga.
  • Stipend for transportation and cell phone usage.
  • Complimentary snacks, complimentary beverages and free lunch on Fridays catered by local chefs.

Zipwhip strives for an equitable, inclusive and welcoming culture that values and honors diverse experiences and perspectives, that fosters the constructive expression of ideas, and that promotes intellectual curiosity, creativity, and respect. Equity and inclusivity can only flourish and reach full potential with continued effort and accountability, nourished by a collective sense of responsibility and mission on the part of the entire company. We are committed to the continued development of our diverse of people, ideas, and approaches, which will strengthen our mission to make texting with businesses as natural as it is with family and friends.

We are an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, national origin or ancestry, citizenship status, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, marital status, veteran status or any other status protected by federal, state or local law.

We are an E-verify participating employer.

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We just moved into a brand new space across from Elliott Bay - check out our water view, sky bridge to a beach park and roof deck.

An Insider's view of Zipwhip

What are some social events your company does?

Every Friday we do something called Gourmet Lunch Friday, or "GLF" as we call it, where we get lunch catered by local chefs and the whole company comes together to eat lunch. This is also a time to go over weekly updates about product, engineering, and sales.


Talent Manager

What are Zipwhip Perks + Benefits

Zipwhip Benefits Overview

Flexible PTO policy in addition to 11 other standard holidays
About 8 days of paid sick leave per year
Medical, dental, and vision benefits
401K (matching 100% of the first 1% and 50% match on 2-6%. Only 17% of companies have better matches than we do)
Parking or transportation subsidy of $75/month
Cell phone stipend of $20/month
Gourmet Lunch Fridays (catered lunch every Friday)
Free drinks and snacks in the office space
Subsidized breakfast and lunch in cafeteria
Discounted fitness center near the office, and free fitness classes in the office

Volunteer in local community
Zipwhip participates in local volunteer activities such as the Big Climb -Leukemia & Lymphoma Society, Backpack Bridgade, and PAWS.
Friends outside of work
Eat lunch together
Intracompany committees
Zipwhip has culture and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our volunteer programs.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Zipwhip provides employees a subsided gym membership program at a gym near the office for $20/ month.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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