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Hardware Support Engineer

| Kirkland

ServiceNow is the industry-leading Enterprise IT Cloud Company. Our cloud allows enterprise IT to bring together business strategy, application design and operations in a powerfully simple solution. We're a fast-growing company and offer huge potential for the talented individuals who join our team.
 
Sitting in the center of our cloud, the Cloud Infrastructure team is building the infrastructure-as-a-service (IaaS) that is the basis for all services offered by ServiceNow to our enterprise IT customers. We are laser-focused on building an innovative, scalable and feature-rich IaaS for enterprise IT.
 
We are building the cloud service that hundreds of companies depend on every day to accelerate their company forward. We employ the brightest and most forward-thinking cloud infrastructure engineers on the planet.
 
Come join the Cloud Infrastructure team and make your mark building the industry-leading Enterprise IT Cloud!

Responsibilities

As a Hardware Support Engineer you will be a member of the Cloud Infrastructure team that is responsible for global hardware design, standards and architecture, and maintenance, and repair. In this role, you will:
 

  • Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class server and infrastructure.
  • Work closely with hardware vendors to understand and solve complex hardware problems as needed.
  • Work closely with partner teams that help support the hardware break/fix process to overcome technical challenges.
  • Document new processes and procedures as needed.

 

Desired Skills
 

3+ years’ experience with Linux-based operating systems.

3+ years’ experience with enterprise-class server systems and out-of-band management devices

  • An understanding of common network technologies such as DNS, DHCP, TCP/IP, VLANs, SSH, SCP, PXE, Switching, Routing, etc.
  • Demonstrated ability to drive complex problems to resolution.
  • Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field.
  • Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required.
  • Must be able to communicate at a level appropriate to the audience
  • Experience using the ServiceNow platform preferred but not required.

 

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work with some of the most innovative and advanced technologies in the business. The Cloud Infrastructure team is a very collaborative and inclusive team where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers. We provide competitive compensation, generous benefits and a professional, open yet relaxed work atmosphere.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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