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Manager, Site Reliability / DevOps

| Seattle
Highspot is a leading SaaS provider of modern sales enablement solutions. Using Highspot, sales teams have content and guidance in one place, preparing them for every sales conversation. Advanced analytics help marketing and sales gain a deep understanding of how content is performing so they can optimize content investment and amplify best practices. Highspot helps companies achieve their revenue goals faster through tighter alignment and coordination between sales, marketing, and the entire go-to-market team.

About the Role

Highspot is seeking a manager and lead engineer to head our Reliability team. This player-coach manager role is ideal for an experienced SRE or DevOps Engineer looking to bring both their individual contributor and leadership skills to bear as we invent the future of reliability and operations at Highspot. In addition to hands-on work as an operations and reliability expert, this role offers the autonomy and creativity to expand the Reliability team to keep pace with Highspot’s growth and to address the challenges facing the engineering team. 
We embrace the total-ownership model with engineers on-call for their own services in a supportive and collaborative environment. Our Reliability team supports engineering teams with self-service tooling, best-practice configuration and architecture, automation, instrumentation, configuration management, education, and hands-on support as a hybrid Systems / Software Engineering practice.
Individual Contributor Responsibilities:
  • Work with a growing team of experienced developers to ensure Highspot applications are instrumented, scalable, reliable, and delightful for our customers.
  • Participate in code and architecture reviews, rotating on-call, post-mortems, and planning.
  • Improve observability and monitoring to maximize reliability and minimize disruption.
  • Develop automation and tooling to accelerate writing, testing, and delivery of code with minimal fuss.
  • Facilitate Highspot’s global expansion by automating provisioning of new regional cloud data centers.
  • Support turnkey onboarding of new engineers as Highspot continues its rapid growth. 
  • Instrument critical infrastructure so we can accurately forecast our short- and mid-term capacity requirements.
  • Devise and implement policies for data retention, security, and auto-scaling.
  • Build beautiful and informative dashboards that deliver actionable insights about our infrastructure.
  • Make Highspot a great place to write code.

Management Responsibilities:

  • Reporting to the Sr. Director of Engineering, you’ll develop and execute on a staffing plan that ensures our Reliability / DevOps team keeps pace with Highspot’s growth, supports the career advancement of your team, and reflects the changing needs of our engineering team and the business at large.
  • As the team grows, work closely with Highspot’s recruiting team to identify, recruit, and hire top talent, upholding Highspot’s commitment to diversity and to closing the gender gap in tech.
  • Develop, own, and execute on a roadmap that addresses our immediate challenges and maps an incremental approach to longer-term reliability, automation, and instrumentation goals. 
  • Inspire and motivate the team to do their best work. Advocate for the tools, process, and resources to enable their ongoing success.
  • Apply agile practices to continuously improve the velocity of your team and remove roadblocks
  • Mentor and guide the professional and technical development of the engineers on your team.
  • Manage vendors within your domain, including providers of cloud hosting services, production infrastructure, monitoring, alerting, etc.

A little bit about you:

  • You believe that automation is the key to building humane, reliable, systems.
  • You're an excellent troubleshooter and gracefully-proficient on the command-line.
  • You understand Continuous Integration (CI), Continuous Delivery (CD), and Release Engineering best-practices.
  • You have a strong background in Cloud Infrastructure automation and maintenance (we use primarily AWS).
  • You've monitored large-scale SaaS apps and understand how to instrument code for observability.
  • You have great interpersonal communication skills and work well in a diverse, team-focused environment.
  • You're driven by empathy to support, learn, and guide the team to be successful.
  • You’re proficient with at least two programming languages (we use a lot of Ruby and we’re particularly interested in someone who understands release engineering for Java).
  • You’re an expert at Kubernetes and proficient in configuration management (we use Chef).
  • Exceptional medical, dental, and vision benefits
  • Flexible work and vacation schedules
  • Transportation benefits
  • Competitive compensation
  • Fully-stocked kitchen with healthy snacks and drinks
  • Free catered Friday lunches
  • Company bonding events throughout the year
  • Open and spacious office, based in the heart of Seattle
  • Great views of the city and Puget Sound
  • Meaningfully contribute to a compelling vision
  • Environment to do your best work
We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales ­­reps and marketers love. Using Highspot, sales teams are able to stay connected to the best-performing content for each opportunity, customize and optimize their content, and more effectively engage with their customers and prospects. With 90 percent average monthly recurring usage and global support in over 125 countries, Highspot is the sales enablement industry's most trusted solution.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • RubyLanguages
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    • AsanaManagement
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    • MarketoLead Gen


Welcome to office life in the heart of downtown! Discover top restaurants, stroll the Seattle Center, and soak in Puget Sound views.

An Insider's view of Highspot

What’s the vibe like in the office?

Highspot fosters an environment of equality, support, and enthusiasm. My opinions and ideas are always appreciated, and I'm enabled to grow as an engineer and do work that adds real value to the product.


Front End Software Engineer

How do you collaborate with other teams in the company?

It is a very supportive, collaborative environment that really pushes me and everyone on the team to do their best work. When we aren't engaged in white board sessions, we bond over frequent coffee and macaron outings. I feel inspired every day when I come to the office.


Senior Visual Designer

What makes someone successful on your team?

You must be ready and willing to learn. Highspot employs some of the most intelligent and thoughtful people I've ever worked with. When we're presented with a challenging problem, we don't get frustrated, we see an opportunity and tackle it.


Senior Technical Product Manager

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.


CEO and Co-Founder

How would you describe the company’s work-life balance?

One of my favorite things about working at Highspot is that we work hard, but have fun doing it. Personally, it's easy to be creative around such great energy. It's been an incredible experience watching us grow and create new career possibilities with people who help bring out the best in each other.


Senior Content Marketing Strategist

What are Highspot Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
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