Manager, Software Development at Expedia Group

| Bellevue
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Expedia

Are you passionate about building and leading engineering teams, leveraging machine learning, and the harnessing the data and technology needed to drive a multi-billion dollar business?

As a Manager, Software Development within Global Customer Operations (GCO), you will provide coaching and leadership to a team dedicated to driving technology innovation to create effortless customer experiences worldwide in Expedia Group apps, web sites, support channels, and contact centers via our Virtual Agent Platform. We support over 80 million customer interactions a year and over 12 thousand agents – across a global brand portfolio and workforce. GCO's Data and Intelligence team is looking for an leader with skillsets and experiences that demonstrate proficiency in engineering and machine learning. Our team is building out learning and intelligence services that power Expedia Group's Virtual Agents to address customer needs in an optimal manner without needing human intervention.

In this role, with your experience, skill set, and passion for coaching and motivating others, you and your team will create models and services that drive customer effort down and improve customer self-service at Expedia, empowering millions of travelers to enjoy their perfect trip.

What you'll do:
  • Guide and coach a team to successfully deliver on lofty goals with speed and quality
  • Promote development of maintainable and thoroughly tested code
  • Ensure your team is following machine learning and engineering excellence best practices
  • Provide ongoing, real-time feedback to engineers on your team to promote their growth; Partner with others to collect feedback and manage team progress toward goals
  • Communicate clearly to product managers, stakeholders and engineers to remove ambiguity from larger projects; Provide high level engineering estimates and resource allocation
  • Collaborate with architects, engineers and data scientistsin defining solutions that leverage data insights as well as your technical perspective in furthering the product and business
  • Cross organizational boundaries (brands, divisions) to collaborate with other technology teams to solve complex, integrated problems
Who you are:
  • 5+ years software development experience in an enterprise level engineering environment
  • 3+ years machine learning / data science experience, preferably with projects including natural language
  • Proven experience in leadership and team building
  • The utmost passion for both technology and leadership
  • BS degree in Computer Science or related discipline
  • Strong knowledge of Python and Java
  • Expertise in agile software development methodologies and using them effectively within teams
  • Excellent communication and organizational skills - able to translate between technical and business group, bring forward a vision or opinion
  • Ability to lead multiple tasks and projects simultaneously, prioritize decisions and tasks effectively, and thrive in a fast-paced, dynamic environment
  • Understanding of trade-offs of architectural patterns and comfort in recommending approaches and associated technology choices
Why Expedia Group:

Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All individuals who apply, and meet the minimum requirements, will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Please visit www.expediainc.com to learn more about our travel brands.

*LI-BH2


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • TeradataDatabases

Location

Our new Seattle campus in Interbay is on the beach with sweeping views of the Puget Sound and Cascades.

An Insider's view of Expedia Group

What's something quirky about your company?

Everyone is obsessed with travel…Really! No matter who you are working with or run into in the halls you somehow always land on travel, where you have been, where you want to go or what is the next trip you are planning. Talk about a company with passion!

Laura

Recruiter

What's the biggest problem your team is solving?

In today's world, when you travel, you need things at your fingertips! Imagine you pull up your phone, click a few buttons, type some messages and get the answers to your travel needs quickly. That's what my team and I do - we give customers a rich experience to chat with a virtual assistant on any device and solve their travel problems right away!

Urja

Sr Technology Lead

What makes someone successful on your team?

Accept whatever starting point you have and creatively work with it to organically take a feature area, the team’s culture, and cross-org relationships to the next level. Don’t just take at face value your instructions, but turn every stone to solve user problems with joy and passion. The resulting impact is a sure sign of success.

Lawrence

Senior Technical Program Manager

What are some things you learned at the company?

What got you here today, will not get you there tomorrow. I believe this applies both organizationally and professionally; in order to maintain success, you must continuously evolve, challenge yourself, and take learnings from your mistakes.

Nicholas

Sr. Director, Finance

What are Expedia Group Perks + Benefits

Culture
Volunteer in local community
Day of Caring Volunteer Hours match
Friends outside of work
Eat lunch together
Intracompany committees
Check out our employee resource groups here: https://www.expediagroup.com/about/diversity-inclusion/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We believe everyone deserves - NEEDS - time away from the office and we encourage employees to take advantage of their paid time off. We offer travel discounts to make it even easier to get out and see the world.

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