Manager, Software QA Engineering Mgmt at ServiceNow

| Kirkland
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This position reports to: Senior Manager, Engineering Program Management.

 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

 We are building the cloud platform that over 75% of Fortune 500 Companies use every day to accelerate their company forward. We employ the brightest and most forward-thinking engineers on the planet.  

What you get to do in this role:

As a Manager – Quality Engineering, you will be a key member of the Global Cloud Services and Service Engineering Cloud Automation Development team driving the quality of our products, services and applications to the next level. You will work within our agile software development process and have an direct impact on the products and applications we build that are directly consumed by ServiceNow customers and internal engineering teams within our company. 

The ideal candidate for this position is a someone with a strong background in backend application benchmarking and quality assurance. The candidate must have a passion for building and applying tools that measure the characteristics of complex systems running under dynamic, real-world loads.  You will work in a fast-paced, innovative environment that allows direct influence on the organization and our most important customers.

In this role you will manage team members that test and release code for automations built on ServiceNow’s platform, perform integration and functionality testing of these applications, build scripts to automate these tests and work closely with the application development teams to plan, develop and automate test cases for the applications that your team supports. 

 

In order to be successful in this role, we need someone who has:

  • Strong ability to plan and execute projects based on organization priorities, context, risks and desired outcomes.
  • Creates an environment that encourages and enables others to build performance skills and develop their careers.
  • 10+ years of experience in testing large scale web-based distributed applications 
  • 3+ years of hands on experience in JavaScript and/or Java
  • Solid understanding and experience with agile software development methodologies
  • Strong problem-solving and analytical skills with an aptitude for learning new technologies
  • BS/MS Degree in Computer Science with solid experience developing and deploying mission critical software

 

Desired skills:

  • Experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
  • Experience specifically with MySQL or Oracle databases
  • Experience in integration testing backend applications
  • Experience in networking, VMs, DNS and other underlying services within the Data Center space.
  • Familiarity or knowledge of CentOS/RedHat operating system 
  • Understanding of schemas, table spaces, indexing, and database performance optimization

 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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