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Manufacturing Systems Architect

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Manufacturing Systems Architect

We are looking for a seasoned and experienced Manufacturing Systems Architecture professional to join our Global Manufacturing Vertical organization. The ideal candidate is a manufacturing industry expert with deep experience in designing, implementing and supporting technology solutions used on the factory floor. These include both Operational Technologies (OT) as well as IT Enterprise Software solutions. S/he has a point of view on how OT and IT technology can and should be leveraged to drive transformation and enable the “Smart Factory.” In addition, the candidate will have a deep understanding of how to manage and mitigate the cyber risks and vulnerabilities manufacturers are facing today. S/he has experience in architecting complex, comprehensive and integrated software solutions for the manufacturing industry. And s/he is passionate about how cloud-based software products can help accelerate the transformation of the industry.

This role will serve as ServiceNow’s senior technical expert for the manufacturing industry. The Director, Manufacturing Systems Architecture will collaborate with customers and partners to create the best practice ServiceNow solution architecture for the industry, as well as help key accounts to fine tune this architecture to their unique needs. This individual will become the trusted advisor of our customers, product organization, sales teams and partners, as well as support our industry leadership team in making strategic decisions


Qualifications

1) Industry and Technical Experience: 12+ years working for a manufacturer responsible for the design, architecture, and security of their manufacturing systems including OT such as MES, SCADA, PLCs, HMI’s, and Historians. In addition, the ideal candidate will also have experience as an architect, solution engineer, or related role with a technology provider serving manufacturing clients. Knowledge of common network security standards and procedures, network administration and security experience is a plus

2) Solution Architecture Development: Proven track record of collaborating with internal domain experts, customers and partners to create industry-specific solution architectures for manufacturing companies. Demonstrated ability to determine repeatable industry use cases, understand the OT ecosystem, explain how the solution integrates with this ecosystem, and help provide best practices for successful transformations in the manufacturing industry.

3) Strategic Decision Making: Influence our product organization on technological and architectural considerations for our industry products. Ability to provide management insight and understanding on customer implementations and best practice deployment architectures to help identify the ideal target segments for ServiceNow.

4) Solution Sales Success: Passion for and track record of collaborating with global sales teams (Account Executives, Solution Consultants, Product Sales) as a trusted advisor to architect the best industry solution for each customer. Experience facilitating customer workshops to drive discovery, define scope, and determine customer ROI.

5) Cross-Functional Execution: Proven ability to generate results in a highly matrixed organization, collaborating with Sales, Pre-Sales, Product Management, Professional Services, Enablement, and Alliances organizations around a common technology industry strategy.

6) Content Development: Demonstrated ability to create and distribute compelling internal and external content, including operational technology (OT) ecosystem overview, use case analysis, and solution blueprint / architecture.

7) Customer Engagement: Ability to present to customer audiences and build credibility around the ServiceNow solution architecture for manufacturing companies.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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