Microsoft Dynamics 365 CRM Administrator 

At SkyKick, you’ll quickly discover the intersection where passion meets impact. Whether you’re located in our Seattle headquarters or in one of our four global offices, every individual is valued and part of the SkyKick family.

What you’ll do

As SkyKick’s Dynamics Administrator, you will be a part of the Sales Operations team supporting our growing sales, marketing and partner success teams. You will be the subject matter expert and internal champion of our Dynamics 365 CRM application and its integrations. This role will support operational road-maps, implementations, on-going customization's, and end-user needs. They will assist the business in determining best practices for adoption while staying current on new releases and solutions.

You must have excellent technical and communication skills and be comfortable challenging ambiguity to administer and enhance the systems accordingly. You are proactive, organized, and logical. 

What will you be doing? 

• You will work with a team of Program Managers to understand business needs and requirements to define technical specifications around complex business issues. 
• You will design technical solutions and implementation plan to meet requirements. 
• You will configure field, entities, objects, views, reports, dashboards, campaigns, and other Dynamics features.
• You will document system customization and integrations. 
• Monitor exception reports to proactively resolve system issues. 
• Recommend CRM enhancements to improve its efficiency, reliability and functionality. 
• You will administer system security, including adding, updating or deleting users, setting access permissions, and determining security roles. 
• Provide support and training to end users on a variety of issues; identify, research and resolve technical problems

The expertise you bring:

• You have deep experience integrating and extending Dynamics CRM with a wide variety of third-party solutions; these solutions could include document management systems, business intelligence and reporting systems, accounting systems, and third-party software APIs. 
• You have strong SharePoint administration expertise and understand how to integrate it with Dynamics. 
• Ability to break down high level business problems into concrete analytical solutions 
• Familiarity with JavaScript and .NET development 
• You possess strong communication (written and verbal), organizational, analytical and problem-solving skills, attention to detail.
• Bachelor’s degree or higher, preferably in data or computer-related fields 

Who we are:

We’re on a mission to help IT partners be more successful in the cloud, and we’re just getting started. Our products are 100% partner channel focused and have helped over 20,000 global partners build successful cloud businesses by making it easy to migrate, backup, and manage their customers in the cloud.

SkyKick has fantastic benefits and perks, but at the end of the day, we are here for the opportunity to grow, learn, and affect the industry with incredible creativity. Apply today and find out more about what you can expect from a career at SkyKick!

SkyKick is an Equal Opportunity Employer