Liberty Mutual Insurance
Remote

Senior Software Engineer - Remote

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The Global Retail Markets US Service Technology team is actively seeking to hire an experienced Software Engineer focused on Contact Center Technologies. In this role you will partner closely with our product owners and work across Agile delivery teams to develop customer-centric customer experiences that support our contact center.
We are looking for a talented individual to join us in enhancing our products and capabilities. These are high visibility products that are growing every day as customers are becoming more familiar with and comfortable using digital channels to service their insurance products while on their device of choice.
By combining the latest architectures, tools, and technologies we enable and empower you to learn about, discover and replace components as you grow within the team.
In this role, you would

  • Collaborate with geographically dispersed teams to drive full cycle end-to-end development to deliver complex software solutions
  • Work in an Agile environment with business stakeholders, Product Owner, Solutions Engineer, and other software engineers to review and refine stories and execute on them using excellent engineering practices
  • Perform hands-on development and problem resolution, write clean, maintainable code, and perform peer code-reviews
  • Embrace and model engineering excellence and best practices
  • Contribute to the development and growth of the team
  • Be curious and innovative using new tools and techniques
  • Provide periodic off-hours production deployments and support
  • Work on messaging applications and API software development, design, and prototyping
  • Optimize performance for the applications


Qualifications

  • Experience with Contact Center Technologies is nice to have
  • Experience with API development using Node.js, Typescript or Javascript
  • Experience with CI/CD pipelines and continuous testing
  • Experience with NoSQL databases
  • Experience with API design and testing
  • Experience with cloud technologies including serverless; AWS knowledge a plus
  • Experience with application observability tools and techniques
  • Experience with Agile development methodologies (Scrum, XP)
  • Exposure to Continuous Integration and Continuous Delivery concepts


Education:

  • Bachelor's Degree in a technical discipline, preferably Computer Science, Math, or Software Development


At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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What are Liberty Mutual Insurance Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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