LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

About the Group

Security & trust are key elements for LivePerson, in delivering its cloud-based platform to millions of users. The Security team is responsible for development and implementation of controls for protecting LivePerson assets, meeting strict customer requirements and international security standards as well as proactively developing risk mitigation programs.

Job Requirements

We’re looking for an experienced and passionate Information Security professional, to help drive organization wide security processes such as Architecture design, Risk Assessment, Mitigation Planning, Compliance with security standards, Audits and Customer Security operations.

In this role you will:

• Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing cost estimates.
• Enhances security team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Develop and evangelize the Trust & Security Reference Architectures across the corporate and production environments
• Partner, coach, and act as the product owner to lead IT, development and business teams from planning through deployment & execution of security-related technologies
• Architect global programs that deploy strong security patterns and controls across applications and computing environments, while addressing security, business resiliency, privacy and compliance frameworks
• Help defining and leading the strategy and roadmap to remediate existing technologies against a standard auditable set of security controls
• Define and manage KPIs and other measurements to indicate the health of security-related programs
• Champion security, privacy and data protection best practices 
• Assist in maintaining strong oversight with cloud computing vendors and so Maintains security by monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training programs.
• Plans security systems by evaluating network and security technologies; Including cloud and hybrid solutions. 
• Analyzes trends and changes in threat and compliance environment with respect to organizational risk; advises organization management and develops and executes plans for compliance and mitigation of risk; performs risk and compliance self-assessments, and engages and coordinates third-party risk and compliance assessments
• Prepares system security reports by collecting, analyzing, and summarizing data and trends.
• Updates job knowledge by tracking and understanding emerging security practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•  Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Perform internal & external security audits 
• Support customers security assessments and audits, Legal agreements reviews and custom solutions design and approval.

Your qualifications are:

• Proven skills in public and hybrid cloud security.
• 8+ years of experience in security Governance, Risk and Compliance or a similar position 
• 8+ years of experience in auditing, reviewing and designing security solutions.
• Proven experience with compliance management (ISO, PCI-DSS, SOC2, HIPAA) 
• Hands-on experience with Security Risk Management and mitigation planning 
• Experience in working with customers and 3rd parties 
• Vast knowledge of network and security tools
• Experience in application security - an advantage
• True passion for Security: familiar with security vulnerabilities, trends, tools and practices.
• Independent, problem solver and execution driven
• Ability to drive organizational wide processes
• Strive for excellence and high standards
• A+ People person and team player
• Travel occasionally 
• May require off hours availability and on-call duty 

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.