At Symbl, we believe companies should be able to easily process their communication and conversation data wherever they want, whenever they want, with upfront investment in building AI/ML teams. Unfortunately, most of such tools that enables businesses to do that are not developer friently today and engineers are stuck with integrating the tools they want to use. Symbl standardizes and streamlines conversation intelligence infrastructure with a single platform that collects, analyzes, monitor and enables products to act upon the signals from the conversation data for their users in form of new experiences or to optimize existing workflows - by simple APIs and SDKs. That way, our customers can focus on building amazing products and personalized communication experiences for their customers, letting us take care of the complexities of processing their conversation data reliably at scale across voice, text or video interfaces. We’re in the running to power the entire comcemunication experien ecosystem, and we need the best people to take the market.

The SRE team is central to Symbl’s Platform strategy to create and support the foundation for the services built by Product teams. The team is also responsible to continue to build innovative services that support our developers in seamlessly delivering value to customers. You will partner with some of the brightest minds in the industry to push the boundaries of AI/ML service delivery in real-time.

As a member of the Site Reliability Engineering (SRE) team, you’ll help to empower our entire R&D organization. Alongside a diverse distributed Infrastructure group you’ll participate in building the next iteration of our service platform; focusing on the reliability, operability, observability, flexibility, and cost-effectiveness of our production infrastructure.

What you’ll do
• Write software to build, maintain, automate, and introspect our production systems
• Mentor teams to reliably and cost effectively operate and maintain their services
• Build the next version of Symbl’s Platform (focused on deployment and observability) to support teams in deploying hundreds of services across a multi-region cloud environment
• Take proactive steps to improve our availability, reliability, and efficiency
• Participate in driving Symbl as a market leader in the conversation intelligence ecosystem
• Participate in an on-call rotation to support our business-critical infrastructure

What you’ll bring
• Minimum of 5 years experience as a Software Engineer, Systems Administrator, Operations Engineer, Site Reliability Engineer, or another similar role
• A systematic problem-solving approach, coupled with good communication skills, sense of ownership, and drive
• Experience operating large-scale, distributed systems on top of cloud infrastructure preferrably Google Compute Platform (GCP)
• Experience programming in one or more of the following: Go, Python, Node.js, Bash, or similar languages
• A proven grasp of Linux systems administration and programming concepts

We’re especially excited about candidates who:
• Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
• Have hands-on experience in operating event-based systems (e.g. Kafka) capable of processing millions of events per second and petabytes of data each month
• Possess a broad understanding of the Linux kernel internals and networking protocols
• Are proficient in metrics tooling such as Datadog or NewRelic
• Have lead teams, large projects, or been the owner of an important system

ABOUT SYMBL.AI**

What we do

• We enable builders to quickly and easily deploy Artificial Intelligence and Machine Learning.
• Conversation Intelligence (Conversation AI) enables computers to understand, process, and respond to natural, everyday human conversations. We provide deep tech AI/ML developer tools. Our proprietary patented contextual understanding engine powers real-time and post communication innovations in developer products.
• We move fast, stay aligned, and prioritize connection and growth.

Why you want to meet us

• We are solving the hardest problems of human conversation by building novel and deep tech AI/ML.
• You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and the infrastructure to ensure you’re constantly developing.
• Our culture creates a high-energy and supportive environment with a multitude of growth opportunities, the chance to make your mark, and a team of exceptional colleagues.

Who we are

• We are a fast-growing, early-stage venture-backed startup.
• We are an internationally distributed, multicultural team of smart, humble, and driven innovators who are constantly leveling up personally and professionally.
• We are alumni of Agora, AWS, Goldman Sachs, Postman, Techstars,and Twillio.
• We are curious, tenacious, and resilient. We champion diversity and strive to create conditions that provide everyone with the opportunity to thrive.

Location and hours

• We are a distributed team with centers of gravity in Seattle, Washington and Pune, India. Our intentions for a post-pandemic world are to operate on a flexible hybrid model.
• Considering the ‘current normal’/ uncertain times we are in there is geographical flexibility with the understanding that you will relocate to the Seattle area when it makes sense.
• We embrace work-life integration aiming to unify our work, responsibilities, relationships, and leisures into meaningful and well-lived days. Our culture is one of self-accountability. You are trusted to determine how and when you do your best work.
• You will work on a team with passionate individuals from around the globe. Collaboration at Symbl.ai regularly requires a flexible schedule.

Start Date

• Flexible for the right candidate

Compensation, Perks, and Differentiators:

• Healthcare
• Unlimited PTO
• Paid sick days
• Paid holidays
• Continuing education
• Equity and performance-based pay options
• As our company evolves, so do our benefits. We’re actively innovating how we support our employees.

*We are an equal opportunity employer and value diversity at Symbl.ai. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.