Principal Site Reliability Engineer - Technical Duty Officer
Description
Description: Principal Site Reliability Engineer-Technical Duty Officer
This position reports to: Senior Manager, TDO
ServiceNow is changing the way people work. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution.
Service Now’s Global Cloud Operations (GCO) team is the foundation of all ServiceNow products and aspires to deliver always available infrastructure services around the world. GCO owns the operational model across ServiceNow’s global infrastructure and this role will help define, coordinate, and deliver some of the most complex business and engineering problems at scale.
The Role
As a Principal TDO you will:
- Help transform the SRE organization by operationalizing new systems and services into the SRE.
- Define observability and drive actionability across all SRE owned services.
- Identify unstructured problems and drive operational business strategies, and solutions across both the GCO organization and partner organizations.
- Improve existing processes for maximum clarity, efficiency, and success
- Help define and own the operating cadence of the business.
- Evangelize ServiceNow Global Cloud Operations across both global and local tech community by building relationships with industry contemporaries, partners, and customers.
In order to be successful in this role, we need someone who has:
- Public cloud experience (Azure,AWS,google) at scale with infrastructure as code know-how.
- Experience with containerized workloads running in Kubernetes.
- Strong interpersonal skills with the ability to influence without direct authority for productive collaboration across multiple organizations.
- 8+ years’ work experience in global infrastructures at scale.
- 15+ years of related experience in management consulting, operations management, or similar position at a fast-growing technology company
A bit about the Technical Duty Officer team
The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow. We leverage our broad technical experience to keep critical systems running through any event. TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters. We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.
The TDO is the last stop in escalation and always resolves the problem. Our organization hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine grained Linux kernel configurations to large scale capacity constraints. The TDO provides solutions to ServiceNow’s planet-scale challenges.
And finally, ServiceNow as a company
You already know that ServiceNow is changing the way people work. Due to the success of our products we are experiencing growth in virtually all areas of our organization.
To sustain our growth, we are looking for drivers - people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits and a professional yet relaxed atmosphere.
ServiceNow is an equal opportunity employer, committed to building a diverse and inclusive company where employees feel that they belong. This means that individuals seeking employment at ServiceNow are considered without regard to race, color, religion or belief, sex, sexual orientation, gender identity, pregnancy, national original, age, disability, or any other characteristic protected by law. If you are an individual with a disability which is likely to affect you during any part of the application process, you may contact us at [[email protected]] so that we can consider whether we can make any adjustments to the process.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.