Principal Software Architect (US-Based Remote)

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Due to COVID-19, Knock is currently operating as a remote company and all interviews will be conducted over phone or Zoom video calls. We plan to return to an office setting eventually, but that timeline has yet to be determined. When we do re-open our office, we will do so in a manner that is safe and comfortable for our employees and partners. We will continue to be remote-friendly for most employees and have opened up most of our positions to be either Seattle-based, hybrid office/work from home, or completely remote. It is also important to note that we are only able to hire employees who are eligible to work and are based in the US.


The Role

Knock is looking for a Software Architect to drive our technology vision and strategy as we build out our multi-product enterprise-level SaaS platform. This person will work with other engineering leaders to tackle our most difficult and complex design problems, building bridges between products and teams to ensure that our product offerings are performant, scalable, reliable, interoperable and of world-class quality.

This role will be reporting directly to the VP of Engineering.


The Team

The Product and Engineering teams together consist of 40 talented and passionate team members, working to make Knock the premier software product in the Multifamily real estate industry. Our product covers a large surface - powering marketing automation, omni channel communications, AI bots, sales and renewal CRM, agent and self-guided touring, tenant screening, advanced business intelligence capabilities, and much more. We utilize an agile development process, and lean heavily on best practices around PR FAQ’s, PRD, UX research and usability testing, SDLC, etc. all to ensure we are maximizing product fit and execution.

Day - to - Day

  • Go deep and tackle some of our most pressing architectural challenges, while assisting the organization to define acceptance criteria and tests in order to ensure our systems are designed correctly and maintain a minimum service-level guarantee.
  • Champion engineering and architectural excellence across the engineering organization, while maintaining documentation and product requirements in order to track the state of designs as product/code continue to evolve.
  • Partner with stakeholders across the company to ensure our technology platform meets our business needs.
  • Map out short, medium and long-term requirements for our products and features into a long-term roadmap for our technology platform.
  • Set standards and patterns for best-practice engineering in areas including service monitoring, data access, application architecture, etc.
  • Guide technology choices across our system, performing cost/benefit analyses and making well-considered build vs. buy decisions.
  • Mentor architecturally inclined engineers; support and develop engineering leadership capabilities across our teams.
  • Work with engineering and leadership to align product and technical requirements, in order to provide engineering/product wide leadership on core product features and improvements which cross multiple feature/development team

Basic Qualifications:

  • Significant experience developing and successfully launching complex software products.
  • Have a track record of building and deploying mission critical, highly distributed, large scale SaaS applications - know the difference between good and great.
  • Strong knowledge of data storage, caching, performance, memory management, logging, monitoring, and reliability optimization strategies.
  • Experience developing micro-services and the API contracts between them. 
  • Extensive experience in software requirements analysis and proficient in authoring, editing and presenting technical documents.
  • Proficient in verbal/written communication skills.
  • Experience with RESTful, GraphQL, and/or gRPC APIs (strongly preferred).
  • AWS-based platform experience (strongly preferred)

Nice to Haves:

  • Experience architecting an enterprise B2B SaaS product
  • Experience with complex integrations with 3rd party systems
  • Experience with data pipelines and/or governance
  • Experience with RESTful, GraphQL, and/or gRPC APIs
  • Experience with multiple programming languages (Javascript and Python in particular)AWS-based platform experience

Why You'll Love It Here:

  • You'll join a category-creating company that has enthusiastic customers, an ambitious roadmap, and industry leading products.
  • You are comfortable taking risks and thinking outside the box.
  • Being part of a great team with solid infrastructure in place.
  • You want an opportunity to win, drive change and be in an environment that will optimize for your success.
  • You embrace our set of core values - determination, excellence, trust, and community.
  • 100% medical, dental, and vision coverage for full-time employees. Partial dependent coverage.
  • Flexible time off & paid holidays
  • Parental leave program
  • 401k to help you save for the future
  • Stock options
  • We like to do fun things together (Virtual for now!) such as conferences, off site retreats, and happy hours.
  • Whatever mode of transportation you use - we got you covered! (Or remote work from home budget if you are not Seattle based)

About Knock

We started Knock to solve problems we faced ourselves. One of those problems was that the process for renting an apartment hadn’t evolved at the same pace as technology. Our mission was to improve the experience for both apartment renters and managers. 


We’ve developed an industry-defining SaaS platform, an intelligent front office platform providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction at every community. Our customers trust us to deliver the consumer experiences and business applications that are essential to their bottom line. The proof is in our 10x revenue growth over the past two years, in addition to our numerous industry awards.


In February 2021 we raised an additional $20 million in a growth funding round led by Fifth Wall, the largest venture capital firm focused on the global real estate industry and the clear leader in PropTech investing. This investment, our largest fundraise to date, will be invested directly into further innovation on behalf of the awesome #multifamily industry: http://bit.ly/knock-5thwall


Past investors include Madrona Venture Group, Lead Edge Capital, Seven Peaks Ventures and Second Avenue Partners.


Our Values

To be successful and recognized as a high performer at Knock, you should naturally encompass our core values: Determination, Excellence, Trust and Community. We take these behaviors seriously and expect everyone to bring a positive Knockstar attitude with them to work every day.


At Knock, we have a #oneteam philosophy. A big part of bringing new capabilities to life is to continue to bring in exceptional talent that works together toward a common goal. We’ve been incredibly fortunate to build an amazing team that delivers real value to our customers each and every day. We can’t wait to hear from you!


Awards

We have been recognized over the past several years across multiple platforms as a best place to work. Most recently these awards have included:


2021 Built In Seattle's 100 Best Places to Work

2021 Built In Seattle's 50 Best Small Companies to Work

2021 Best Places to Work Multifamily®

2021 Best Places to Work Multifamily® for Women


Important Information

Knock is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, disability status, or other characteristics protected by applicable laws. We welcome all, and encourage all to apply!


Please know that due to the nature of our business and housing potentially sensitive data, a background check is required to join Knock. We will, nonetheless, consider qualified applicants for employment with arrest and conviction records in a manner consistent with local requirements.


Knock uses the E-Verify employment verification program.

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Ballard is a hip waterfront neighborhood with trendy restaurants, indie shops, bars and craft breweries centered on historic Ballard Avenue.

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