We deliver digital workflows that create great experiences and unlock productivity.

Principal Systems Engineer (Messaging) at ServiceNow (Remote)

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Principal Systems Architect (Kafka/Messaging)

Kirkland, San Diego, Santa Clara

ServiceNow is one of the fastest-growing enterprise software companies today with over $5 billion in revenue and hurtling towards $10 billion in revenue.

To hyperscale, we’re hiring a Principal Systems Engineer to:

  • Design and implement scalable messaging systems based on technology such as Confluent or Apache Kafka, RabbitMQ, and Azure Event Hub.
  • Provide architectural oversight of our messaging capabilities, technical thought leadership, mentorship to other engineers, and act as an information conduit to other leaders in our global organization

The Team

We are a dynamic and growing high visibility team of engineers and developers delivering infrastructure technology that powers our SaaS platform. We are disruptive, work hard, are customer obsessed and don’t take ourselves so seriously, but provide an unparalleled system engineering experience for our customers.

The Role

This is a highly visible and critical technical role that will leverage new and existing technology to enable the business and deliver a messaging infrastructure that runs our industry leading SaaS platform. This position offers high work-product visibility, access to leadership and senior technical staff, substantial breadth of technical responsibility, and the opportunity to shape the skills growth of other engineers. By joining us on this mission, you have the rare opportunity to: 

  • Join an already high-intensity, successful company in driving 2x revenues trajectory.
  • Take an active role in driving the messaging technical roadmap and lead architectural forums and sessions to define and develop Kafka best practices.
  • Bringing together multiple perspectives and be the key messaging connector in highly visible role.
  • Drive and participate in deep technical design discussions within our team, across partner teams, and ensure that we’re building and delivering a 21st century infrastructure.
  • Revolutionize and move the needle in SaaS cloud computing.

We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century enterprise computing challenges.


Expert-level experience and qualifications to be successful in this role include:

  • 14+ years proven track record of leading the delivery of large-scale, highly available, low latency, high quality messaging systems
  • Experience working in a SaaS environment
  • Experience leading Kafka architectural forums and sessions to define and develop best practices
  • Experience leading and mentoring technical teams and junior engineers. 
  • High level of skill in communicating with all stakeholders: technical, management, staff through and senior leadership
  • Expertise in designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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